Motta — Restaurant in Unione dei comuni di Lonate Pozzolo e Ferno

HORRIBLE EXPERIENCE to say the least. I went there to get breakfast before my flight. Went to the entrance. There was a gentleman before me who was paying for his meal. The lady who took the payment never acknowledged me, turned around and walked away. No “Hello”. No “Can I help you ? “.No “Please wait a minute”. Nothing. I waited a bit and asked some other lady behind a glass screen if someone can help me. She went and called the same lady who ignored me in the first place. Rather than apologize, she gave me attitude. I asked to speak with her manager. Her English was very very bad. I understand this is Italy but this is an international airport. Another lady came but she wasn’t the manager however she offered to get me to a table but on my way to the table she goes “ you could have a bit more patience “. Are you serious? I already did but this is an airport , not a park. 0 customer service. I don’t know who’s hiring these people but maybe try to train them a bit or try not to hire people who obviously hate their job or have no people skills. After getting lectured about my “lack of patience “ I turned around and left. I was seriously worried they might do something to my food after the whole circus so I ended up going next door to their “bakery” and got a pistachio croissant & a “cappuccino” just because I was very very hungry.Terrible. Croissant was tasteless and the crème was on top but nothing inside. Below basic cappucino. Took a bite and a sip and ended up throwing them away even though I was hungry and was gonna hop on an 11 hours flight. They seem to be the only place where you can buy food in this terminal , after security, so they seem to take advantage of that . Shameful . Try to eat before security or even better, before you get to...

food was so bad. so blend especially the seafood spaghetti. don’t expect any sauce or any type of seasoning. it literally tastes like boiled pasta put on a plate. seafood was so chewy and could taste that it was frozen and not fresh at all.

the zucchini with the octopus also tasted bad. octopus tasted as though it wasn’t fresh.

the service by the staff was exceptionally bad. if i could rate -10 stars, i would do it. i asked regarding the seafood pasta like why it was plain. the server’s tone sounded so sarcastic and did not help at all. she just said “it’s just like that” lol. then she went on to tell the other staff and we could see them laughing. in between had stuff as well but essentially they were talking bad about us.

then came payment. i asked one of our friends to check the receipt which is what i typically do. and the staff rudely said “no later receipt will give”. so of course u went to check the menu to make sure that the price they asked us to pay is correct. and the staff at the cashier called the server that was serving us. so i went to them and the cashier showed us the pos system. the way she spoke, jesus christ. she should get fired instantly. don’t we customers have the right to check the receipt first before paying? what’s with the ridleys attitude?

anyways, we pay €180 ish euros for shit ass food which we did not finish. except for one guy who ate his lasagna cause he broke af. but SHIT FOOD SHIT SERVICE. rather eat grass than go to...

We stopped in for a quick meal in an almost empty restaurant. There were 2 other single guests, one in a booth with his bags in the chairs, taking over 2 tables. We sat down at a table for 4 with our bags next to us. The waitress, Uberta, rudely said, "EXCUSE ME, how many people in your party?" We said, "two." She said, "Please move to a table for 2". That's understandable, right? Sure, not a problem. But because of her rude approach in a practically empty restaurant, we chose to leave. Not 5 minutes later, a couple comes in and sits down at a table for 4...with all their bags all over the table and chairs. She didn't say one word to them, or the guy taking up 2 tables, or the lady taking up 2 tables, etc. etc. We get that you need to consolidate in a busy restaurant, but you can't direct any frustrations you have at your customers and then immediately turn around and let others do what we did without recourse. That makes it appear discrimatory and personal. I attached a photo of the restaurant, taken later, showing it about half full with every customer taking over the tables with their bags, notably the couple on the right with all their huge bags of expensive gifts that were allowed to take over chairs with no problem. Attitude and contradictory rules for...