Restaurant 雪峰 — Restaurant in Hakuba

Transparency upfront: I did not eat there (though I certainly tried...)

I tried to reserve for 1 person on the day. They state that on-the-day reservation is until 15:30, a completely inappropriate time considering that the lifts are open until 16:00 or later. I tried to reserve online but as I was about to complete, it was 15:30 and the page blocked the reservation. I called at 15:45 and even though they had seats, I stay at the hotel there, and it was only 15 minutes later, they simply said it was past the deadline, no explanation. When I arrived in person, I tried again, but they did not change their mind.

I know Japan likes to follow rules, but plenty of places in Hakuba are a lot more flexible than this. Simply rude and disappointing. I saw such strictness only in temple stays...but this isn't a temple. No sense...

Awful! Food was ok but overpriced. And staff were very rude and snobby, as if they’re the only nice restaurant left in hakuba. Went to the restaurant looking very packed, so asked for reservations for the day after. The lady in the reception is very very extremely RUDE. full on RUDE. Was asked to wait 5 mins for her to bring out laptop, only to say scan the QR code at the reception desk to reserve. Then Why The Hack went in for 5 mins just to bring the laptop yet cannot make reservation ? Then shouted at us they can’t and yelled at us full on. Honestly. Not worth the wait or being treated like that. There’re more nice restaurants out...

Really enjoyed the dinner. We came just to check out the snow peak shop but ended up coming back for dinner. Interior is lovely with its simplicity and wooden textures. The food was japanese, not overly complicated , you can taste the ingredients and elements of flavour. 2 menus , course set and short course. We chose the short course because we're light eaters, 2 appetisers 1 main , additionally can add dessert with extra cosr. Staff speaks English and is very attentive. Come during day time and you can see the...