Domino's Pizza Takatsu — Restaurant in Kawasaki

Ordered twice, has always been late. First time the delivery man was lost and made me call him for a very long time until he found the house. My address was correct and has always been easy to find for other delivery services. My pizza was late and cold. Just ordered again from uber eats, Was supposed to arrive almost 40 minutes ago. Called the store, and they said they haven't made it yet and to bare with them because they got a lot to deal with. They should at least call the customer or update them with a new time, not make us wait thinking we'll get our pizza soon. It's understandable that they're busy, but have respect for your customers and call them to notify how late you will be. Keep in mind: Even when ordering from uber eats the delivery man is an employee of the Takatsu Dominos pizza, as stated before ordering. This has nothing to do with uber eats, but the orginization of the pizza store itself. Please...

As a long time customer, I have, previously, had nothing but good interactions with this location. However, this weekend I received a call from the restaurant 4 hours after my food was delivered accusing me of not paying. They called multiple times and were quite insistent that I had not paid because the delivery person did not finalize the payment (although I was given all food items and the receipt after payment).

After 9PM they called me to say that the mistake was on their end and that they would be careful not to make the same mistake in the future. Before ending the call.

Is that an apology?! They insulted my character and just told me “we won’t do it again.” It’s fast food pizza so, I don’t want to care but, I...

クリスマスイブ、混んでました。店員さん達、頑張っているが、チームワークが今ひとつになっていた感じ。

以下、書いてみたら長文になってしまいました。

具体的には、サイトから時刻を指定して取りに行く設定で注文。その時刻ちょっと過ぎに店に到着して、名前をレジの店員さんAに聞かれたので名乗ったところそのAさんがレジで出来上がっているのを確認したようで「ちょっとお待ちください」ということで、準備済みの棚をAさん自ら確認しに行きました、が、見つけられず、レジに戻り、私に待つようにと言うと、他のお客さんの対応を始めてしまいました。

その後10分ほど待っていると別の店員さんBがボーッと待っている私に気がつき、話しかけてきたので、「19時予約のxxです。」と伝えると棚を探し始めるもない！注文が多すぎて、別の棚が用意されており、そちらにありましたって言うことでした。

出来上がってから少なくとも10分は放置されていたことになるのかも。

まあ、忙しい日はこんなものでしょうか？

混んでる時はレジの人はレジに専念して、できあがりを探す人と分業してチームワークよくやっていただくのが、良いかなぁと思いました。

混雑を予想してあったのだと思いますが、店員さんはいつもより多くいましたので、チームワー...