Disappointing... Both service and food. Considering this is Japan, this was truly unexpected.

Usher was rude to customers who were trying to figure out how to use the queue ticketing machine. Unhelpfully rushing them when there was no one waiting behind them. Thankfully I had Google translate ready so I didn't have to be rushed as much.

Personally, they messed up my orders after waiting for an hr or so. Upon confirming the order was wrong after much debate, they gave us a portion which still has red blood on their signature korobuta loin. (not the usual pink/white on meat). Upon feeding back, they took it back to CUT ONLY that portion off and re-served it to us. We enquired if it could be cooked more throughly. They said in it's current state, it was okay to eat. We didn't eat it. A proper restaurant would have made a new order for customers.

Manager (in suit) was nonchalent and just directed his staff to us when we had the issue mentioned above.

I believe the source of meat is good and would have tasted great. It's the people of this store that failed the korobuta.

Will update with pictures later when I have the time. But if I can give -5 stars for my experience, I would. Maybe they just can't handle the crowd. My friends had a decent meal here earlier in the day.