I don't normally write reviews on google but had to write one based on how they treated me and my group during our dining experience. I want to start off by saying that we were grateful to have the opportunity to visit Japan as an Asian-American group. Had such good experience with all of the restaurants in Tokyo as well as other cities in Japan and were thrilled to be able to dine at the restaurants we had on our list without complications. Me and my group that included my bf and his mom arrived at around 5:50pm on a Friday. First thing we noticed was that there was no line and a host/server outside on the phone and writing down an order. We waited patiently for him to be done but he just went inside without acknowledging us. We walked in and asked how long the waiting time was in which he asked if we had reservations. We said we didn't and he went back inside, he came out and said the wait time was 30 minutes for a table of 3. No big deal, we can wait for that. We walked around the area for 20 mins before heading back for our table. We noticed a giant van drop off 6 people in which they didn't have reservations either and asked what the wait time was. The same host told them 10 minutes. Ok interesting but whatever our table was almost ready. We sat waiting for our table for around 45 minutes in which we observed a white couple come in before we got seated and get seated immediately. You would think they would go down the list of people who came first and accommodate whoever was there first but it wasn't in our case. Finally, we got called in to get seated where we saw 6 chairs open. We already had a weird vibe going into the restaurant and the server sat us in front of the kitchen. As we sat down, the server told my bf's mom to switch seats since the one she was going to sit on was only for "reservation seating." After she refused to move her chair they asked us to sit farther away in the corner of the restaurant. I felt very weird after the whole waiting game and now how they would tell us to move after they just sat us down at a spot when they could of told us to just sit there first. Already feeling very uncomfortable we said we were ok staying in our same spot. The other server gave us an attitude and made us feel very unwelcome. I'm not sure if it was a language barrier that set us a part or if they just did not want to serve us for discriminatory reasons but we just felt like the whole vibe was off and it just made us not want to eat there anymore. We already ate at various other restaurants too and never had this encounter. I had docked off some stars for this reason but I'm sure there are many other Neapolitan pizza places in the city that taste just as good if not better with better service. I would deff skip as a visitor as nothing really stood out in terms of taste. But overall it was an experience I'd probably never forget and probably won't...
Read moreOverhyped Tourist Trap: Not Worth Your Time or Effort
This place is yet another restaurant grossly overpraised by tourist-driven social media. If you're considering making the effort to visit, don’t bother. If you’re already here, waiting in line to eat here is a complete waste of time.
The Harsh Truth About the Food
The essence of pizza lies in the balance between the dough, cheese, and sauce. When cooked in a proper wood-fired oven, it’s almost impossible to mess up the flavor because the heat ensures an optimal texture.
Here, the pizza is no exception—it’s adequately cooked in a wood-fired oven, which makes it palatable by default. Watching the process while you wait might trick your brain into thinking it’s special, but don’t fall for it. The truth? This is as basic as it gets.
The dough, sauce, and cheese are so poorly integrated that they taste like three separate components.
The pizza is utterly forgettable and fails to deliver anything remotely unique or noteworthy.
Service: Worse Than Fast Food
Service here is laughable. Even a Korean fast-food chain like Kimbap Heaven is a thousand times more polite, efficient, and accurate.
Food arrives inconsistently—our group’s orders came out 10 minutes apart.
The staff’s attitude is indifferent at best, making the whole experience even more disappointing.
This place isn’t a hidden gem; it’s just a glorified neighborhood spot for locals in tracksuits and slippers to grab a casual meal. If you’re expecting something extraordinary, you’ll be sorely disappointed.
Fantastic.
Came as a solo diner at about noon on a Saturday. Host was friendly and said it would probably be a half hour at least, it depended on reservations showing on time, and that I couldn't essentially just eat the spot for ages. As I had a train to catch this was a-OK with me.
Once inside service is prompt and friendly. I ordered a pizza, salad, and a glass of today's wine and the salad and wine were brought out within a minute. As it was quite busy, and a large group had left before entering, I had plenty of time to finish the salad before the pizza came out. Speaking of, the salad was great compared to the one I had the previous week at Seirinkan. A variety of different greens, well seasoned, and topped with some delicious prosciutto.
Getting to watch the pizza being made is half of the appeal here, and my marinara didn't disappoint. The crust is near cracker thin, and crisp from edge to center (when it comes out) and held most of that crisp until the end. Even in the center, it didn't have a droopy point until the very last slice, and that's just from the olive oil (which is delicious to mop up with your last slice or two anyways).
The pizza are generously salted on top, and a bit is tossed into the oven as well where it seems to fuse with bits of the crust. It was well-seasoned, never salty. The charred parts of the crust are fantastic against the salt, tomatoes, garlic, and oregano. I can see why this is people's favorite pizza:I can't think of a better one I've had.
If you have a chance, I can't think of a reason why you shouldn't come here. Come early or (preferably) make a reservation. Then sit...
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