Starbucks Coffee - Futako-Tamagawa Tsutaya Electrics — Restaurant in Tokyo

Terrible service. I queued properly and ordered a couple of cookies. The guy at the register and I went to the snack container so I could specify which I wanted. I arrived back at the register while the guy was preparing the cookies and some other staff member told me to get in line. Unfortunately I didn't know enough Japanese to tell her I was already there so I just went back to where the guy was.

Then I tried to use the app on my phone to pay with my Starbucks card and the guy scanned it and said it wouldn't work. I refreshed it and asked him to try again, but he didn't really put any effort in scanning it and just asked me if I had any other cards. I insisted that the card SHOULD work and when he manually entered the code, it worked.

Long story short, the staff here don't seem to care about real customer service. They're just in a hurry to get you out of their way. I won't return to this...

I went here on weekend with my daughter. The biggest starbucks so far I’ve been to. So crowded on weekend as any other starbucks, but luckily after around 10 mins we got the seat, BUT near the entrance which is quite hot during this summer even in the afternoon. But no choice as any other seats are not available that time. So if you can still choose seat, when you go here, better to choose inside seat, inside bookstore esp during summer because it’s...

Been going here for years but now the service at the register is pretty bad. I told the guy my order several times and even pointed at the item several more times, and each time he either said nothing and stared at me, or told me to look at the beans on the shelf outside the store (I was already ordering at the counter and wasn't going to line up again just to look at the shelf outside the store!!). Watch...