Malak Al Tawouk - Bechara El Khoury — Restaurant in Bashura

This is already the third time I’ve had to complain about Malek Al Tawook, and nothing ever changes. The branch was completely empty, yet my burger took over 15 minutes. Only after I reminded the staff did they bother to grill the onions, adding another delay. At the end, the bun was cold. When I called customer service, they did apologize—but then asked me if I told the staff to “reheat the bun”! Honestly, what kind of question is that? Shouldn’t hot, fresh food be the standard? I even told him straight: “is that gonna fill my stomach?” The cashier then added that only the inside ingredients should be hot, as if customers don’t know how a proper burger should be served. This isn’t just bad service—it’s disrespectful. Malek Al Tawook clearly doesn’t care about customer experience, and if this is the level of quality they accept, then the brand is...

This review is based on a Delivery experience.

I opted for the new Grilled Chicken Platter on their latest 3l Khafif Menu. I was really looking forward to try it honestly.

Even though this branch is very close to my work location, the food arrived cold.

The platter is served with a generous quantity of pickles even though it was not stated in the menu, hummus, slices of grilled potato and a side salad.

The chicken was tender and the grilled potatoes were also cold.

As for the prices, they...

It's not my first time at this place but probably the last, the cashier was rude and robotic he was trying to forcefully upsell while we said no from the first time but he kept on insisting. The toilet's door is designed in a funny way. The order took more than 20 minutes while there were few people and it was an off-peak period. The seats were uncomfortable and the whole place was cleaned slowly. The food didn't taste nice as well. All in all, it was the worst...