Starbucks Eco Horizon DT — Restaurant in Batu Kawan Island

My recent visit to Eco Horizon Starbucks left me thoroughly impressed with the exceptional service and professionalism of the staff. I had the pleasure of purchasing a tumbler as a wedding gift, and it turned out to be a memorable experience.

From the moment I entered the store, the staff's warm welcome set the tone for a pleasant visit. They were not only friendly but also incredibly patient as I browsed through the selection of tumblers, considering various options to find the perfect one for the occasion. Their willingness to answer my questions and provide recommendations made the entire process much smoother.

What truly stood out, however, was the staff's attention to detail and commitment to customer satisfaction. As I settled on the ideal tumbler, they offered to wrap it beautifully, ensuring that it would be a visually appealing and thoughtful wedding gift. The care and effort they put into the wrapping showcased their dedication to going the extra mile for their customers.

As I left the store, I couldn't help but appreciate the professionalism and courtesy of the Eco Horizon Starbucks team. Their exceptional service turned a routine purchase into a special and memorable moment. I left the store with not only a lovely tumbler but also a deep sense of gratitude for the staff's outstanding customer service. I would highly recommend Eco Horizon Starbucks to anyone looking for a seamless shopping experience with a touch of...

Hi dear manager of Eco Horizon Starbucks, I would like to lodge a report regarding your staff (malay guy barista) as I drive thru this Starbucks outlet and as I wanted to redeem my free drinks which i was rewarded from my own points. This particular barista was not friendly enough to even take my order just because it was a free drink??? That i didnt had to pay?? Or what?? This guy just ask me to stop thru the sensor as the “redeem” will only work there! Then, how about the rest of the days as I stopped through the microphone to place my order and none of them dnt even give a damn to take the order perhaps I have to go through the counter and they will say “Oh, sorry our sensor is not working” at that moment all of your customers are willingly to say fine to your stupid microphone sensor. Despite of the “boycotts” thats happening out there be mindful of others who wants to support your business there. Might as well u your ownself will lose your job for being insane with no respect to your customers. What will even take him to take my order? When there is no single car at the back of my car? I hope you dear manager to take a stern action...

Visited Starbucks Batu Kawan recently. The ambiance was great—spacious, cozy, and a nice place to chill or get some work done. The service was okay, and the drinks were up to the usual Starbucks standard.

However, the toilet experience was absolutely terrible and really ruined the visit. For café like Starbucks, you’d expect basic hygiene and comfort to be maintained. Instead, the washroom was in disgusting condition—dirty floor, unpleasant smell, and no proper upkeep. What made it worse is that the toilet is shared between male and female customers, which is extremely uncomfortable and awkward for many people.

This kind of setup might work in certain emergency situations, but not for a well-established international brand known for quality. Honestly, it felt like a major letdown. It’s shocking that a place which charges premium prices can’t even provide clean and proper toilet facilities.

To the management of Starbucks Batu Kawan, please take this feedback seriously. A bad toilet reflects badly on your entire outlet, no matter how good the coffee is. Cleanliness and customer comfort should never be...