McDonald's Petronas Taman Perling DT — Restaurant in Iskandar Puteri

I am writing to express my disappointment and frustration with the service I received at Perling McDonald's . I visited your establishment on 8/10/23, at approximately 0900. Unfortunately, my experience was marred by excessively long waiting times and a lack of communication from your staff.

Upon arriving at the drive-thru, I placed my order and handed over my receipt as instructed. However, instead of providing an estimated wait time or any explanation, your staff simply took my receipt and instructed me to park my car to the side and wait. It is worth noting that no other cars were parked, indicating that this was not a common practice.

To my dismay, I waited for over 20 minutes without any updates or acknowledgement from your staff. Feeling neglected and frustrated, I eventually had to personally approach the drive-thru window to inquire about the status of my order. Only then did your staff reluctantly hand over my food.

I am deeply disappointed by this level of service from a renowned fast-food chain like McDonald's. As a loyal customer, I expect timely service and clear communication when faced with unexpected delays. This experience has left me questioning whether I can rely on McDonald's to meet these basic expectations.

I kindly request that you investigate this matter promptly and take the necessary steps to improve customer service at [McDonald's Location]. Additionally, I would appreciate some form of compensation or gesture of goodwill to restore my faith in your brand.

I hope you will take my feedback seriously and address the issues raised. I have always been a loyal customer of McDonald's, and I sincerely hope that my concerns will be addressed promptly.

Thank you for your attention to this matter. I look forward to hearing...

I am a Grabfood rider and last night it was a terrible experience for me to deal with rude, poor behaviour female staff. I'm just doing my routine, arrived and pickup the order when its done. When I ask to get just a few paper bag to wrap up the cold sealed drinks (minimizing the moist comes from the cold drinks and it will cause my tote bag getting wet) all i got from the rude staff was they will not give anymore of the paper bag to us. And she said all the outlets also will never give any paper bags for any cold sealed drinks.

When I said this is not true and said other outlets are giving us paper bag, she replied it isn't true. You guys see, all Grabfood customers are paying their foods INCLUDING their packaging as well when ordering Mcd through Grab app. And they refuse to give what customers paying for.

McD need to look back or maybe closing down their business for good. Boycotting still happening and with this additional attitude of their staff will making their business not in good...

bad service ever get from this branch. this is 3rd time i get this type of experiences. 1st & 2nd i’m oky $& never complain, because everytime i order nasi lemak with 2pcs chicken but i only 1pc. but today is the worst .we r order at drive thru. we ask them chicken spicy need to wait or not, then they say no need, suddenly after make a payment they say need to wait 20min for chicken cooked, but after almost 30min they sidai us, we ask them back, they say chicken regular need to wait 5more min, then we say we order is chicken spicy not regular 🙄🙄 dah lah salah tngok order, then minta maaf pun xada tp dpt muka annoying dri team ni.after that smpai2 rumah 1x burger xdpt.. then bila dtg balik utk ambil burger,still no sorry word from them only get side eyes 😒😒from their team & muka x puas ati dgn kitaorg.. that time is not busy oky. if busy i still boleh tolak ansur. sepatutnye yg marah tu saya buka u org. Minta...