SDS Bakery & Cafe @ Taman Impian Emas — Restaurant in Iskandar Puteri

This restaurant’s service is utterly unacceptable. We endured an outrageous two-hour wait for our food, only for half of our orders to be served. The lack of efficiency and organization was appalling.

When we finally decided to cut our losses and settle the bill for the items that were served, the staff wasted another thirty minutes, still unable to produce an accurate invoice. Their inability to handle basic billing procedures was both frustrating and unprofessional.

It took us raising our voices before the manager finally emerged from his apparent hiding place—completely unprepared—to address the situation. His delayed response only reinforced the sheer incompetence of the entire team.

The inefficiency and mismanagement displayed by this establishment is astonishing. Needless to say, we will never return to...

I am not sure who was the person in charge of the cashier for bakery on 3 Dec 2022, 8pm. She made repeated mistake in charging a loaf of bread that I used to buy at RM5.20.

The first time, the cashier said RM9+. My mum said it shouldn't be so expensive. When she recalculated, she said RM11+. My mum couldn't believe and asked her to double check the price, she said because the price increased. My mum insisted that it was not the usual price we paid. The 3rd time she checked and said RM5.50.

I urged SDS to provide more trainings to this staff in case the customers are innocently overcharged.

I also urged the customers to double check the price when going to this branch just in case the similar incidents...

I would like to take a moment to express my observations regarding the ordering process. It has come to my attention that some customers encounter difficulties while navigating the scanning and ordering system, which can lead to frustration. I believe it may be beneficial to consider the implementation of a traditional order chit to facilitate a smoother and more efficient process for all patrons. Prioritizing the convenience of customers is essential, as their experience should be of utmost importance. I hope you will take this matter into consideration, as it has the potential to significantly enhance the overall experience for your clientele. Thank you for your attention to...