I was having holiday with my mum and brother and plan to treat my mum on this famous seafood restaurant with something expensive.
After we arrive around 6.30pm, I suggested that I want to seat beside the sea view but was rejected. They told me it's a sitting for 10 pax and we only have 3 pax. I understand the captain situation and sit on the location they give.
When ordering, the captian did bother to explain the food when I ask on some of their speciality food. She only say like one have gravy and one don't. She walk away to other table when we picking our food and ignore us for quite some time and serve other table until we decide to order the lobster and fish. Of course I order the best for the last. She's simply so rude by saying take 2 lobster on the dishes that she can't even explain if it's spicy, sour or herbal taste. I'm not planning on wasting my food. I was planning on ordering more but stopped.
When come to fish, I order seabass and she suggested me to eat red snapper. AND THE EXCUSE SHE GAVE IS?? The fish has muddy taste??? Is that even legit? If the fish has muddy taste, why do you sell it? Just say la if you want us to spend more. I'm willing, but with your shitty attitude that look down on 3 pax (2 young boy and 1 mother) I rather not spend much. My brother is already complaining about walking away at this point. But, I don't plan to ruin my mum celebration. By the way she keep warn me no refunds if the fish taste muddy OUT LOUD. Like she thinks I will do that. If it's bad I don't think you should sell it, why not just 86 your food. 86 means out of stock in F&B. She blame the supplier but they don't plan of changing the fish. Which I find it suspicious.
When the food came, everything was delicious, including the seabass(no muddy taste and it's very fresh). The chef did a good job in their food. I work as a chef too so I know much about food.
Overall, just hope you don't get server by the taller old lady wearing black shirt(she's one of the captain). She's horrible in service. As someone who work's in the service industry, this kind of attitude is unacceptable!
By the way, our meal cost 396$ for 3 pax and still get this shitty attitude. They would earn more if she's not the captain. To bad for them. Was considered coming here again if their restaurant is great. But nope. I rather spend somewhere else, they are not the only seafood...
   Read moreIf I can give zero stars, I would have done it but I canât.
I came on 14 Oct Saturday for dinner and arrived at around 7pm. After being whisked around the tables, a lady manager was agreeable to then arrange us at a outdoor seating. We declined the high chair as we were not comfortable with those seats.
At 7.10pm, we placed our order with a Chinese uncle and ordered two crabs (chilly sauce) , one plate of oyster omelette and one plate of brinjal. Added one plate of rice and 4 buns.
At 7. 30pm, the rice, 4 buns and brinjal arrived. We ate slowly deciding to wait for more dishes to arrive. At 7.40pm, the crabs arrived BUT not in the sauce we ordered. It was some combo of egg white and butter sauce. We highlighted this to the female manager who then mentioned there is an error and will âhelp usâ change. We felt slightly amused as it was their mistake and by her mentioning she will help us, it almost seemed like she was doing us a favour. OuchâŠ.. At 7.50pm (40 minutes after our order) , only the brinjal plate , 4 buns and rice were on our table. Those dishes had already came at 7.30pm. I asked a staff who walked across about the oyster omelette and he then said âwaitâ. After another 5minutes, no follow up. At 7.55am, I asked the female manager about the oyster omelette dish. She checked and murmured that it might have been cancelled but then rebooked at the invoice and then said she will ask the kitchen. At 8pm, we decided to leave the table and inform the female manager that we no longer wish to continue our meal.
To summarise , after a 50min wait, only the plate of brinjal , rice and 4 buns were served to us. We didnât even eat the buns as they were meant to be consumed with the crab chilly sauce. The oyster omelette never turned up at all. I paid for what we ate and told the female manager that it is utterly unacceptable on the service standards.
I will never return to this place. And also for the sake of sharing info, the two crabs that arrived in the wrong sauce (returned) were so pitifully smallâŠ..
Pls do not go to this location. Most of the staff do not seem...
   Read moreItâs a Friday night and the rain just stopped, with barely any customers in sight, with more staff than all other living beings combined. You walk in, everyone stares at you, and youâre expected to know what to do, like a canteen. The long walk from the entrance to the counter-looking area makes you feel out-of-place, while the staff continues to stare at you and anticipating your next move. Until youâre slightly more than halfway in between the entrance to the counter, then the staff signals to you in numerical hand-sign (âvâ sign for 2 pax). I nodded my head and headed calmly towards the counter while reciprocating the âvâ sign to indicate concurrence. They had ushered me to the outdoor area with the unbearable humming from the live band in the background (note: live band could not be found âŠ) . I took my order of 1 bowl of white rice and 2 cups of something and they had called X ć§ to come take my order for the seafoods. After a while I broke the silence with X ć§ïŒ and I asked her the rough weight of the crabs they have this season. After making a very innocent comment that 800g for a crab is not that big, I was immediately greeted with an immense amount of condescend. After I ordered the crab, and I asked her nicely what else could she recommend, she recommended me to order the lobster. 2 persons, 1 crab and other dishes, and then the lobster?? why not recommend me to order the lobster in the first place? If youâre not sincere to introduce a palate for 2, then Iâm not sure why youâre even working there.
Now to the food, sambal sotong with not even a trace of sambal; chilli crab at 700g with slightly bitter-tasting sauce. The green dragon vegetable was ok, and the white rice and fried man tou were what they were supposed to be.
Sambal sontong at 38 for a small, crab was at a seasonal price of 20 / 100g. My total bill came up to about 255.
I leave it to you to figure out if such an out-of-reach seafood restaurant with mediocre food and lacking service attitude is worth visiting (and again).
I...
   Read more