BGM Burgerman - Fried Chicken & Burger Bangi, Selangor — Restaurant in Kajang Municipal Council

This was my first time trying BGM. Overall, it was a pleasant experience, though there is still room for improvement. With the right adjustments, I believe BGM can definitely be elevated to the next level. Please take this feedback seriously and positively, as it is meant to support improvement. Customer Service: Warm and welcoming – very much appreciated. Beef Patty: Tasty and well-prepared 👍. However, onion, sauces, could be added a little more as a standard portion (I understand we can request extras, but having a slightly more generous base would enhance the balance). Fries: Average, as expected. Fried Chicken: The breading is too thick😢 making it feel heavy (almost like eating murukku). The meat was dry and not juicy – I am unsure if it was refried or if that is the standard recipe. definitely has room for improvement. Sauce: Needs an upgrade. The current taste similar to a typical pasar malam sauce. wide range of sauce suppliers available outside there, a better-quality sauce would greatly complement both the burger and chicken. Please change it🙏🏻 Ambience & Environment: 👍 Cozy and enjoyable.

I look forward to my second visit soon, hoping to see some...

I visited your restaurant last Saturday after hearing great things about it on Facebook. Unfortunately, my experience didn’t match the positive reviews.

I had to wait nearly an hour for a simple order of 3 pieces of chicken and fries, which was frustrating in itself. What made it even worse was seeing four other groups, who came in after me, being served before me.

When my order finally arrived, the chicken was dry and lacked flavor, and the fries were overly salty due to too much salt. On a positive note, I do appreciate the reasonable pricing for the fries and ice cream, which was a nice touch.

It’s such a great alternative to have a Muslim-owned fast food business like yours, and I really commend you for that. However, I strongly encourage you to improve the quality of both the service and the food to sustain the business and build a loyal customer base. As for myself, I won’t be coming back if the reviews continue to reflect the same issues.

Thank you for taking the time to read my feedback. I hope you can address these concerns, and I wish you all the best in your...

Went on 1st Sept 2025 arounf 4pm. Ordered 2 sets. Spicy Chicken Deluxe with mineral water and my wife ordered cheese burger set with 100 plus. The meal arrived after 25min (a lot of people). Went I went to counter to ask for ice, they flatly say I can't have. Is that the policy? I just wanted a cold mineral water. What kind of lousy reply is that? I need to argue first baru dapat a proper cup of ice.

Spicy Chicken Deluxe for me is not spicy enough. The bun is thick,dry and breaks easily when hold. Need improvement.

My wife's cheese burger was good.

Finally, I did review and try getting the free ice cream, the lady behind the counter although knowing I am waiting, decided to make me wait for approximately 2min before asking what I want. Then finally when handing me the ice cream, the window is open so small I barely can collect the ice cream without hitting the window frame. Why is this SOP so weird???

Overall I am disappointed. Wanted to support local market but service crew need more guidance...