Ayam Gepuk Pak Gembus Wangsa Melawati — Restaurant in Kuala Lumpur

food taste is okay. the chicken was freshly cooked. but the portion does not meet the standard of pak gembus, because i know really well that other pak gembus brances would give you a lot until it completely fills the plate. idk why at this branch (my first time here btw) i felt like the portion on my plate wasnt enough and plain. the fried cabbage amount was so little, the chicken gizzards i got for set d was just 2 tiny pieces when other branches would at least give me 3-4 pieces.

the service by the staff exceeded my expectations. they were so kind and friendly while being fast and efficient at the same time.

the environment on the other hand.. meh.. small lot, felt very narrow. the place focuses its target more on food delivery rather than dine in customers. at this branch, they invest little on customer's comfort. lack ventilation, only relying in high speed fans, no aircond felt when the dining space is indoors with glass doors. imagine when you eat the sambal, berkicap weh. not to mention the sink itself, quite dark, so old school and kampung looking.

i tried this branch out because its near to melawati mall. turns out a bit disappointing. guess better stick to pak...

MANAGEMENT

Not sure how the manager and owner monitor the store while receiving WORST review from customers. Poor management by all staff. Praise to good staff when still treat customer nicely, but for other, you just make all the customers feeling more burn inside???

SERVICE

"Chili habis? Kena tunggu?" Almost 30 minutes??? What are you guys doing in 30 minutes while having so much girl staff in kitchen???

STAFF MANNERS

"Cili tengah buat bang, nak refund ke?" SRSLY? Without "minta maaf"??? Do you think kedai ni bapak kau punya? Who the h3ll do you think you talking to? Your friend? Is that the supposed way to talk with customers?

CLEANLINESS

Srsly it's almost 20 minutes last customer ate and the table STILL NOT CLEAN UP??? thank god you have some of good manners staff to apologize about it. But srsly what? Cleanliness so BAD!!!

For all the management line, I think you should consider what do you need to do with 'Wangsa Melawati' store. People love so much with Ayam Gepuk, but you employee did not do well. I used to work in FnB too, I know how the management, service, manners should work....

Dear Melawati Branch, we ordered at 7.05pm and you told us to wait 20 minutes because your order volume was high, hence we get to choose the chicken parts that we wanted because you said that the chickens were frying. We waited more than 20 minutes for our meals, turned out the chicken was cold and not cooked. Above all, my friend who came to add more rice and sambal, you told him to wait because the sambal was not enough for other order? He loved Ayam Gepuk so much but because of your branch’s terrible service, he wanted to add more rice and sambal but your waitress gave him an attitude of not wanting to add more sambal and rice for him? How is this, even an issue to begin with? We had no issue at other branches. But Melawati branch u need help in terms of upgrading your services to the people better, improve your chicken frying skills and get someone to sit at the counter to make the sambal endlessly. I am very disappointed in you Melawati branch and please do better! We paid for our meals, it...