Croisserie Artisan Bakery @ Damansara Heights — Restaurant in Kuala Lumpur

Dear Croisserie, As an hardcore supporter since the pandemic, I have witnessed your growth and expansion. I congratulate you for such a remarkable milestone. However, sadly, I am breaking off with you as I was humiliated by your ground staff today. Not a fan of dramatizing issues particularly in any F&B outlet, as I understand it is not easy for the service industry to please every customers, particularly the unreasonable ones. So, the incident happened today at 1pm. A relaxing Sunday where I invited my friend, who travels across town to join me for some bakeries in Croisserie, she happened to be a Croisserie fan too. Very kind of her as she volunteered to queue for a table while waiting for me to end my class. As expected, queue was long. But she managed to get a table for two upstairs. She was attended by a not so friendly staff upstairs which I had the same experience few weeks ago with the same staff. After my class ended, I called my friend right in front of Croisserie entrance, confirming her location and I was told that she has ordered some bakeries for herself and please get what I needed and get her a coffee too. Common sense prevailed , I sure know how does queue system work. I politely spoke to the staff who is managing the queue at the entrance, told him that my friend has gotten a table not long ago and I will join in the queue downstairs just to top up the order. To my surprise, I was refrained to do so, ridiculously, I was told to go upstairs first then come back down to join in the order queue. Again, politely, I told your staff that I have a friend who already gotten a table and she hasn’t order what I needed. Here’s the astonishing part, your staff replied sarcastically “REALLY?”. And still insist me to go up first then come back down. Croisserie oh Croisserie , what is the logic? I felt humiliated with his unprofessional reply and attitude. I then told him to come up with me just to “prove” I do have a table upstairs. I was then told there are some customers trying to cut the queue by using the same statement. I STOPPED you here! Do not treat everyone the same! Question is, where is your SOP and staff professionalism?

Croisserie, if you intend to expand your business, be sure that you are ready to handle the crowd, in a systematic and professional manner. Your staff should be trained to value your customers and not sure why is it so difficult to see them smiling everytime I stepped in. They don’t seemed to be motivated at work. Not a very good vibes for the customers but who cares right? Your customer handling SOP is wrong, your staff manners are poor. Nevertheless, your queue is still amazing. In conclusion, you don’t need me.

Hence, we walked away, never want to come back again. Still, there is no sign of apology and intention to make things right from your staff.

I wish you all the best with...

We’ve always been patrons of Croisserie for the nice service and amazing pastries, but today was by far the worst experience we’ve ever had — to the point we feel compelled to leave a review.

As usual, we stopped by to takeaway some pastries before dinner. The café wasn’t busy (only 1–2 customers around), so things should have been smooth. But the Malay female cashier (wearing Tudung, impatient vibe) handled our payment in the most inattentive way — acting as if she was so busy multitasking, barely acknowledging us, didn’t hand us our package properly, and just brushed it off.

As many times before, our takeaway package is usually handed to us alongside the drinks when they’re ready, so we didn’t make a fuss and just moved aside to wait.

Only later did we find out our pastries had been mistakenly taken by another customer who came after us — and had already left. At that point, we expected at least an apology or some kind of resolution. Instead, the cashier tried to deflect blame onto the barista beside her (who was clearly caught off guard). When it was pointed back at her, she literally just yelled “I don’t know.” I stood there thinking — how irresponsible can you be? She was the one handling our payment and packaging. Shouldn’t she at least consider that she might have passed it to the wrong customer or left it unattended?

Worse, she then pulled in a new Chinese female staff (who had nothing to do with the situation) and made her go chase for the customer. That poor staff ended up apologising on her behalf and explained that they’d called the customer to return. Meanwhile, we were just left standing at the side like forgotten outcasts, no updates, no follow-up. Eventually, when I went to ask the Chinese staff if they could just replace our order, she checked and found out the pastries had already been returned earlier — yet no one, especially not the cashier responsible, bothered to tell us.

In the end, we stood waiting like fools. No one took responsibility, no apology, no explanation, no basic customer service — basically acted like we were invisible after her mistake. Honestly, it was insulting. Very disappointing and frankly shocking for a place with Croisserie’s reputation.

Management should really look into this cashier working at the Bukit Damansara branch during this incident. A staff like this doesn’t just ruin customer experience, she reflects badly on the...

Croisserie in Bukit Damansara feels like the kind of place you’d want to spend a slow morning — rows of golden pastries, sunlight through tall windows, and the hum of an espresso machine in the background. I met up with some friends there, hoping for an easy catch-up over coffee and cake. The space looked promising, but the experience ended up being a bit more complicated than expected.

First, the pastry selection was almost too good. We hovered at the counter far longer than necessary, overwhelmed by croissants, kouign-amann, tarts, and cakes that looked too perfect to pick just one. I wasn’t in the mood for bread, which made it even harder. I wanted something different. After going back and forth between a matcha option and something coffee-based, I went with the tiramisu — safe, but it turned out to be one of the highlights. Light, just sweet enough, with a nice bitterness underneath. It echoed what I’ve read from other reviews: Croisserie’s strength lies in balance and restraint. Nothing is overly sweet or heavy-handed.

But as much as I admired the food, the café itself wasn’t as relaxing as it looked. It was crowded and constantly moving — customers coming and going, footsteps upstairs, quiet chatter that never really quieted. We tried to talk, but we kept getting pulled out of our conversation by the energy of the space. It wasn’t loud, just… restless. Other people seem to have noticed this too — it’s a beautiful space, but not one that invites you to linger or lose track of time.

Parking, predictably, was a mess. Plaza Damansara has its charm, but getting a spot there during peak hours is luck at best, stress at worst. By the time we all arrived and finally sat down, we were already a little worn out. Then came the second mistake: I forgot they don’t serve proper lunch. Apart from some mini quiches and savory pastries, there’s nothing that fills you up. We left still hungry, and slightly disappointed that we hadn’t planned a meal somewhere else.

Still, Croisserie gets a lot right. The pastries are excellent, the ingredients clearly high-quality, and the execution thoughtful. I’d go back — but probably alone, or with one other person, at an off-hour, with lower expectations. It’s a place for tasting, not talking. Beautiful, but not built...