McDonald's Petronas MRR2 Kepong DT — Restaurant in Kuala Lumpur

I don't know how it get 4 star even so many 1 star review for the past 1 year.. Google need to improve their rating check again. Went there before 5pm (Wasn't packed at all) and ordered Kids Meal (ayam goreng), Ayam goreng and Fish burger at the kiosk. Was told that only left spicy chicken. Kids meal i suppose was non spicy so i said i want kids meal & ayam goreng regular. So she said need wait 30mins. So we said ok to wait. 40mins later i went back to ask and when checked, kids meal ayam goreng come with rib meat (Which i thought kids meal normally come with drumstick) so i request for drumstick and they said need to wait another 5mins. I was surprise so i asked so i waited 30-40mins and you only fried 3 pieces of ayam goreng? She replied YES. i asked 2-3times and they gave me the same answer. 1 big tank of oil only fried 3 pieces of ayam goreng unbelievable. Asked for the manager and she's just joined 2 months so she couldn't answer me much instead another girl wearing purple + black vest kept helping the manager to answer. So what's the branch manager doing? i don't mind waiting for 30mins for ayam goreng regular but the answer for only goreng 3 pieces makes me furious. And while we are talking less than 5mins they quickly exchange drumstick for my kids meal. Their services is really worst ever McDonalds i've ever been. McDonald's should monitor this outlet to improve their services. I want to report this to McDonald's Malaysia but couldn't find the right...

This Mcd is the closest one to my place but I think I would rather go to the other Mcd around Selangor yang service semua 10x better. Went to this Mcd few times but everytime pergi all of their staff punya service very very bad. Ordered ice chocolate large but I got a small one instead, wanted to talk to the staff but called and waited for 10 mins and they were just passing by around me without even bother to ask. Wanted to pay cash, had to wait for the cashier for another 10 mins. Asked for chili sauce they said they dont have it without even saying sorry in fact buat muka lagi, orang yang hantar my order to my table didn't even tell me anything about the sauce bcs I was supposed to have BBQ sauce as well with the chicken nuggets. Went there again to redeem Mcd Deals but it's not functioning. However shout out to the one nice cashier (the manager, I guess), tried to help me to redeem using his phone instead but they still can't redeem bcs ada problem with the system, that's understandable but again have to wait for another 10 mins before he came to help. These happened in different days, imagine how many times I went there but the service still sucks. I could understand if you guys are busy but I've seen other places yang a lot more busy than this place plus not once, but few...

I’m regular drive thru guest for this outlet as I appreciate they always serve standard food (most important hot French fries) . But the service today really spoiled my mood. As usual, I came to the ordering section, and it didn't matter that the female employee didn't welcome me at first. But then I said "Nasi Lemak McD" "2pcs" and she replied: "Is it 2 set?" Then I said 1 set is fine. She asked me in a bad tone what else "tambahan lain?" I said "Oreo Mc Flurry". I wonder if I have offended you. Your tone is so bad. Then when she arrived at the payment place, she looked particularly bad. I took out my phone. Most employees would take out the TNG machine to scan the code, but she just took my phone away and went to her machine? I was extremely dumbfounded when I encountered such rude staff for the first time. After paying the money, she gave me the receipt and immediately closed the window without saying thank you? I have sent a complaint to McD officials about this, hoping to get a reasonable...