Mixue — Restaurant in Kuala Lumpur

14 jan 2025 around 10.30am i went to Mixue Vertika to buy the newly released mint flavored drinking water but it was a bit disappointing because the new drink was still not in their store.. then i wanted to order matcha flavored water which was also out of stock.. i looked at the calendar on display and wanted to buy it but the staff also told me that there was no stock, so i decided to order coffee mocha and vanilla ice cream cone and others.. pay and wait.. then the staff gave me a vanilla ice cream cone. i was quite surprised because the ice cream vanilla cone is quite a small quantity unlike before i have bought it here and elsewhere .. in a spontaneous way i reprimanded why the vanilla ice cream is so short.. then they answered that it is the correct measurement.. and I also questioned before did the staff before not follow the actual measurement ..suddenly a voice answered in the back in response to answer my question .. he said maybe the other staff did not follow the SOP .. i assumed she (the female employee) is the MOD (manager on duty)..who suddenly appear behind and speak up to tell the truth .. you don't need to speak up behind my back if you want to give an answer in response to my question .. and if you are really doing work why don't you make sure the stock in your store is...

had a really disappointing experience at Mixue recently when I ordered their Boba Sundae. The actual product looked nothing like the picture advertised—it was a mess! The ice cream was in bad shape, clearly made in a rush, and the presentation was sloppy. To make matters worse, when I asked the staff about it, they completely ignored me.

The lady at the counter was extremely rude and unwelcoming, showing no interest in addressing my concerns. It’s such a shame for the store to be managed so poorly. Customer service is important, and they clearly don’t prioritize it.

I expected better from Mixue, but this experience left a really bad impression. Definitely not coming back if this is the standard...

Mixue is like the ultimate go-to when you're in need of some epic milk tea and craving a serious mango sundae fix! Their Supreme Milk Tea? It's the perfect blend of creamy goodness and just the right amount of sweetness—it hits the spot every single time. And let me tell you about their Mango Sundae—it's like a flavor explosion that's pure joy in a cup!

The vibe at Mixue? Super chill, making it the perfect spot to hang out with your crew and indulge in these amazing treats. And the service? Always on point, which just adds to the whole experience. Mixue really knows how to deliver with their flavors and ambiance. Five stars? Absolutely—they...