Pizza Hut — Restaurant in Kuala Lumpur

I am extremely disappointed with my first experience dining at this Pizza Hut outlet on 13 September 2025. What should have been a simple and enjoyable meal with my mother turned into a very unpleasant experience because of the cashier (female staff). She was unfriendly from the start and spoke in a rude tone and accompanied by disrespectful expressions. Worst of all, her rude attitude was directed at my mother, which I find completely unacceptable and deeply offensive.

As customers, we expect basic courtesy, not to be treated with impatience and disrespect. This kind of behavior leaves a very negative impression, especially when it is shown towards an elderly person. I strongly urge the management to train the staff, particularly the cashier on how to treat customers with respect and professionalism.

This experience has left me with such disappointment that I will not be returning to this...

Placed an order on the Pizza Hut website and selected self-pickup at this branch. However, after payment was made, the branch staff called me and said they were unable to process the transaction due to the oven being broken. I was informed that my order transaction would be rejected by the store, my payment would not be processed, and my voucher used would be refunded to me. However, two days later, when I checked my credit card transactions, payment had been successfully made without any refund. Additionally, there was no follow-up for my voucher refund too. I contacted the store, but nobody picked up the phone. It feels like they cheated me out of my money, with no food delivered and super...

I would like to thank Mr. Shatish (Manager on Duty, 3/6/24). Despite the late order, I appreciate his efforts in calling me to inform me of the situation. The delay was due to a lack of riders to pick up the order, but he arranged for Grab Express to deliver it. He sincerely apologized through a call and included a small apologise note with my order. I respect his dedication and customer service. Thank you, Mr. Shatish, for the extra three mushrooms and one MyBox pizza.(As for the delay)

Thank you Mr...