ZUS Coffee - SAMA Square — Restaurant in Kuala Lumpur

I am writing to express my dissatisfaction with my recent experience at one of your locations. I was disappointed by the attitude of one of your staff members, who was unprofessional and unhelpful during my visit. In addition, the cleanliness of the tables was not up to standard, as I was unable to find a clean spot to sit comfortably.

As a regular customer, I expect better service and cleanliness, and I hope you will address these issues to ensure a more pleasant experience for...

I recently visited the new Zus Coffee outlet in Sama Square and had a terrible experience. I ordered my drinks through the app for pickup and was assigned a number. Despite being 20+ in the queue, my pickup number wasn't moving at all more than 2 hours. After a long wait, I found out that there was a problem with their numbering system, which they didn't bother to communicate to me. By the time I got my drinks, they were watery. The staff made no effort to reach out. Very...

Moving forward customer service can definitively improve. When a customer asks what’s available, please don’t rudely reply by saying check your apps for the available options. When asked if the displayed cake can be warmed, don’t smugly reply it’s meant to be eaten cold The branch can do with a more sustainable approach in their air conditioning. When mentioned to the staff, they brushed it...