D'Bangkok Wok — Restaurant in Negeri Sembilan

The most irresponsible Thai restaurant and the WORST ever experience with them

We pre-ordered and paid for 5 items from this restaurant ONE DAY AGO via Grab delivery and they cancelled two of our orders 30 minutes before our delivery time.- which is the TOMYUM SEAFOOD 1 pax and MANGO STICKY RICE

When I called to complain, their staff was unapologetic, rude, defensive and excuses provided were unfair and illogical. Some of the worst excuses given by the staff were:

1. we seldom look at our grab orders
2. there were good sales for TOMYUM SEAFOOD today for those who walk-in to shop to order on the spot and pick-up. Since you ordered that good-selling item, we have to cancel your pre-order.

If that is the case, why should anyone even bother purchasing and pre-ordering your food online then during MCO? You can’t just cancel our order so last minute where we now have A LACK IN THE AMOUNT OF FOOD TO SERVE A FAMILY OF 4!!

IT SHOULD BE FIRST COME FIRST SERVE BASIS. RESERVE THE FOOD ITEM FOR CUSTOMERS THAT HAVE ALREADY PREORDERED AND PAID A DAY AGO!!! This is common sense and fair management.

Please have some DECENCY AND INTEGRITY, where are...

Why I'm giving a 5 star review. Me and my friends were browsing around for early dinner. The menu stand outside is helpful because we stop by to look at prices. We were the only customers there considering the early hours we went. The moment we sat down, menus & cutleries were given.

So here's the story, a male waiter serves us and one of my friends was having a sore throat and she just ordered plain water. I love how he was tentative to our needs and because of his sharp observation skills, he always came to refill my friend's water so she could take her medicine. I also noticed how another waiter would open the door for a family of 3 with a baby and assist them in & out. I went to pay and the same waiter who serves us is also my cashier and before we left, he told me to take care of my friend and I smiled.

The food is delicious, authentic thai taste and the quiet peaceful ambiance is great but I'm really loving the service given here. The male waiter especially put a smile on my face from the moment i step in...

I ordered from D'Bangkok via Grab on 5 Aug for a delivery on 6 Aug. 30mins before my delivery they cancelled my TomYum and Mango sticky rice from my order list and proceeded to deliver the rest. It is incredibly irresponsible for them to do so given the 24 hour timeframe for them to prepare my order. How would you feel if you ordered a burger set from McDonalds but only got the fries and soda, without even informing you, is that fair?

Being very upset by this, my cousin decided to give them a call wanting to know why they did so. Their staff was incredibly rude to her, stating that they did not want to deliver the tomyum to us because their sales were very good that day, so they decided to prioritise walk-in customers over us (we ordered 24hours in advance).

Horrible attitude, horrible customer service, used to be a frequent patron, but...