Pizza Hut — Restaurant in Negeri Sembilan

Summary 3.5/5: Great service, mediocre food. Easy & free parking.

Food 3/5: Typical Pizza Hut fast food, the chicken pizza was flooded with mayonnaise, making it too sweet for my liking. Love the garlic bread, soft and tender and flavorful.

Service 4.5/5: The staff was really attentive, we placed order via QR, within 2-3 minutes, the staff noticed that the system didn't capture our order and immediately came checking with us. Otherwise, we would have waited for our food blindly without knowing what happened. Although only 2 staff was manning the whole 1st floor, the service have been prompt for all the tables. Kudos to the staff. Staff manning the cashier however, need improvement, slow and away from counter, keeping many customers waiting.

Environment 3.5/5: clean, not noisy. Go up to 1st floor for dining in.

Parking 5/5: big free parking lot just in front of the restaurant, don't have to worry about...

The waitress and the in charge are helpless. I told them that my connection is not working here and ask them to see the physical or help us to recommend any set on the menu but she just said they cannot show since they dont have the physical menu. I understand they cannot provide us the menu but at least help us to give any solution. They just refuse to help us and leaving us just that. And before i ask them to help us I heard the waitress was complaining at the kitchen about people coming. There only left 2 table she need to serve actually. Lol I have been working at fnb Pizza Hut for 2 years and 2-4 tables is not a big deals! Management please send your In Charge person and your staff to go any class to learn manners. They should learn how to communicate and handle the customer even one smile they...

Overall ambient was fine - AC was working fine, water supply available in the toilet, furniture (arrangement, upkeeping and quantity) was good. staff were adequately polite- one of them specifically more polite, friendly and helpful, others should learn from that person . network was terrible but they provide WiFi, staff had helped with the problematic order due to the poor network - they made manual offline order preparation.

Above all I have to give them Pizza Hut Malaysia and PD 5 stars because I had left my stuff, I lodged an online enquiry, immediately PH Msia called me and notify PH PD, and that stuff was kept safely untill I get it back days after.

Kudos to customer service of Pizza...