OLDTOWN White Coffee @ M Boutique Kampar — Restaurant in Perak

I bought this nasi lemak with chicken fillet but the chicken tastes like it has gone bad. It even looks like it has gone bad, you can see it. I'm not even a good cook YET I can tell. How can a restaurant does not know that? I don't even know why this business still gave it to customers. This is not the first time, I have experienced this before. But I bought them using food delivery so I can't even ask for a change. It's usually the chicken, and sometimes also the shiitake mushroom and the potato curry (for different menus). The noodles are fine, other menu are fine.

Serving food that has gone bad to customers, do you guys want food poisoning cases? Do you want to be sued for that? Please take your food quality seriously, that's the most basic thing for a restaurant. Take care of your basics, make frequent quality check up, learn how to preserve the freshness of the ingredients longer, or figure out how much stock you should keep per day/week so you don't have to choose between suffering stock losses or feeding customers bad food, etc. Food quality is what keeps your business going, so prioritize it.

If maintaining food quality is hard for you to do, either you learn how to do it or don't have a...

It was a dinner peak but the restaurant only occupied with 2-3 tables. This wasn’t supposed to be a matter to me. However, the food took 30-40 min to serve and still served the wrong food. Keep mixing up with other table’s food. Ordered 4 toast ice cream plate, 2 plate was served in 20 mins. And forgotten the other 2. Small roti sandwiched with ice cream but like went to Ipoh to get the bread. People at the counters and kitchens keep talking, didn’t demonstrated some sense of urgency or serious about being a server at the front line. I got my coffee served within 15 min but my main dish (noodle) served in 40 min. I requested to replace my coffee since it cold, the serve offered to reheat my coffee, OMG, wondering what is the taste of reheat kopi O. The Old town coffee is the name. Do you really want to practice an old pak yob gerai kopi’s way? If you price is gerai’s price tag, I...

The worst customer service that I've ever been through. I was a worker at OldTown before this. Well, apparently I wasn't working at this OldTown but the other one in Batu Gajah. If you've been to OldTown Batu Gajah, you could simply spot the difference on their services. I mean I like this OldTown just because of their WiFi. I can't believe their customer service was so bad. For instance, I've requested that worker to clean the table for me because I wanted to carry on with my personal work, she had forgotten about it constantly and I had to call her couple of times plus she was giving me the annoying look when I went to call her for...