A&W Ativo Plaza Bandar Sri Damansara — Restaurant in Petaling Jaya

Needs Improvement at A&W Ativo Plaza

My recent visit to A&W Ativo Plaza was unfortunately a disappointing experience. While I was looking forward to enjoying some classic American fast food favorites, the overall dining experience fell short of expectations.

The first issue was the cleanliness of the restaurant. The dining area and tables were not well-maintained, and it was clear that more attention to detail was needed to ensure a pleasant dining environment. Cleanliness is a basic expectation that greatly impacts the overall experience, and this was lacking during my visit.

The service was another area that needed significant improvement. The staff appeared disinterested and were not very attentive to customers' needs. There were delays in taking orders, and it took a long time for the food to be served. Friendly and efficient service is crucial in the fast food industry, and unfortunately, this was not the case at A&W Ativo Plaza.

The quality of the food was also disappointing. The burgers and hot dogs were not as fresh or flavorful as I had hoped, and the fries were soggy and lukewarm. The root beer float, which is usually a highlight at A&W, lacked the signature creamy texture and taste.

Overall, my experience at A&W Ativo Plaza was underwhelming. The restaurant needs to improve in several key areas, including cleanliness, service, and food quality, to meet the expectations of its customers. I hope that with some attention and effort, these issues can be addressed, and future visits will be...

Vast improvement from the last time I was here.

The restaurant was clean, the cashier was friendly, the staffs kindly separate the 9 pcs chicken that we bought to different packs for spicy vs non spicy - very considerate as the non spicy ones are for the kids.

Bought the 9 pcs friend chicken, beef burger and fish burger, curly fries and root beers.

Fried chicken were fried on the spot - they told us it’s going to be a 10 minute wait - no issues for us - when we get it the chicken were all juicy and hot, marinated perfectly.

The burgers all taste just OK - size is a slight disappointment esp the fish burger - A&W management needs to improve the burger. Curly fries - sedap, root beer sedap! Tapi curly fries mahal for the size.

They also give lots of sauces for our...

This is by far the worst a&w experience ever.

Shop has good renovation but has bad cleanliness and service.

The tables were not wiped and leftover food trays everywhere. It was so disgusting and we had to settle for a cleaner table. The sauce station had sauce everywhere on the table.

The staff attitude were downright the worst. We tried to place order at a slower pace at the request of the cashier. But he had the audacity to show me the hand instead of saying, "sir you're still too fast, can you slow down please?"

After there were no orders, the staff had time to be on their phone instead of cleaning the mess at the eating area.

In terms of the food, my biggest beef would be the ice cream with waffle. Ice cream was ice instead of ice cream.

I will not...