I had a frustrating experience at DA Square today. I purchased a drink over RM 35, which qualified me for an Meow Meow pin according to the promotion. At checkout, I specifically requested the Meow Meow themed cup, but the female staff member did not inform me that the cup was only available for large-sized drinks. Thankfully, another staff member was kind enough to provide the cat cup and an eco-friendly bag.

However, regarding the pin, that femalestaff confirmed it was available and even marked it on my receipt. After I paid, an “Out of Stock” sign was placed for the pins, and I did not receive one. When I asked about it, the staff did nothing to resolve the issue, refused to check previous receipts, and displayed a less-than-helpful attitude.

If the pins were unavailable, the receipt should not have indicated that I was eligible to receive one. This lack of communication and organization was very disappointing. I hope the store can improve its customer service and ensure better clarity in its promotions in the future.