Cita Rasa Indonesia — Restaurant in Sabah

Happened Today 13 March 2023:

Bad review, staff is very unprofessional? It's best if you change your staff to a better one. Please educate your staff to be more professional in the food and beverage work field.

I’m standing in front the restaurant wait for the staff to serve us about 3-5m.. cause we saw the restaurant was full and some of the table had not been cleaned. Yet no staff come, then I call one girl and she said “KEJAP, SAYA BUSY!! (Dgn nada kurang ajar and don’t even see our face when talk)” SO RUDEEEE! I still calm at this moment coz don’t want to cause any problem.

When I ask a girl who’s wearing hijab. To tapaukan makanan, then we’ve wait a couple minutes, I stand and ask the other staff “ms tapau tadi dah ready?” She point her finger to the kitchen area said “TU TAPAU” (tapau kosong) (dengan nada yang kurang ajar juga).

And I ask again politely.. even I know the staff already KURANG AJAR, “tadi ada minta staff tapaukan sdh ada ms?” Staff - “KEJAP MS, 3 ORANG PEKERJA SEMUA BUSY NI, SAYA PUN BUSY!!!” at the point where my patience has run out🤬. “SAYA TANYA SAHAJA KAN SUDAH TAPAU KA BELUM” I repeat this again and again. Then just walk away from the restaurant.

Next time, staff can said more politely: “Ms maaf ya boleh tunggu sekejap, saya cek table yang kosong”. “Ms maaf ya kekurangan staff harini, boleh tunggu sekejap nanti saya hantar settle tapaukan”.

Even me as a business owner, when it comes to communicate with client, speak in a polite tone using appropriate words. Whether with customers or other people, be polite. Manners are reflection of yourself.

To the owner, please educate your staff ATTITUDE in field of (customer service).

I’m usually eat here since last year, but nope for...

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