Starbucks KLIA2 Landside — Restaurant in Sepang

My sis wan buy tea and the staff closing her top up n purchase the tea will get free gift set… before paying even the manager also said yes the gift is FREEE!!! But end up my sis check the receipt the gift set get charged!!!! WHAT!!!!??? Lie to get sales??? And when ask for refund!!?? They said cannot void??? Helllooo? How can it be cannot void??? Telling HQ not allow?? Telling machine broken????? When it just purchase less than 20 mins??? End up we waited her for an hour just for refund??? What if customers who rush for flight??? Then just like this?? So this is the new way to get sales??? Telling customer top up get FREE GIFT BUT END UP GET CHARGE ???

So to customers who going to purchase at Starbucks please remember to check ur receipt before you make payment… VERY...

First I bought 2 lattes, served by Adam Hafiz, he was friendly and well received my order instructions, then I bought 5 more tumblers and served by Umi Najiha, she was also kind and friendly like a normal Starbucks waitress. then finally I bought another tuxedo cake and I want to ask if one of my tumblers can be exchanged? because previously it was said that the tumbler I asked is run out but turned out that when I looked again it was still in stock and I was ask and served by Khairunnisa, the answer is very unfriendly, no smile and looked very grumpy. So please be retrained to greet customers for...

The tea latte was pretty awful. Weak, watery and tasteless.

Additionally I had the Aussie sausage roll which tasted fine, but why oh why, do they always heat food up in the microwave at Starbucks? It renders the food soggy...