McDonald's Petronas Pekan Baru Subang DT — Restaurant in Shah Alam

Very poor service on two separate occasions.

First delivery order - Received an incomplete order despite lodging a report to customer service. Twice! Was told both times to wait for a call from the outlet manager hoping they'd rectify the carelessness but to this day, no one called. Didn't even get a refund.

Second delivery order - Inaccurate delivery tracking updates. Lodged a report to customer service when food did not arrive after one hour. Was told to wait for a call from the outlet manager. Manager did call about 20 minutes later only to be told that the rider just picked up the order. In the end, food arrived exactly TWO HOURS after order was placed.

In the past, you'd usually receive a confirmation call from a customer service representative after a delivery order had been placed. Apparently, they don't do that anymore. Shortage of manpower perhaps. Frustrating when you don't have the liberty to choose which outlets your delivery order would be placed at. With all those extra charges paid, something's got to change....

Horrific experience. Every bad review that u see. It’s real. Went to order via drive thru. It was the slowest drive thru I’ve ever been to.

Took me more than 30mins to go thru around 5 cars that was in front of me From payment to order - it was one of the slowest wait I’ve ever been in. A good 10+minutes at the window. I actually saw them preparing my ice cream when I got to the window. But due to the wait of my entire order, I got my ice cream 10min+ later which I feedback to them - cause it’s already melted right. Don’t call it ice cream. Call it cream. Dude got the balls to acknowledge it and to come back and tell me - oh our ice cream is like that. After all that wait. I still got stale fries. Got myself hard ass non crispy fries.

So guys. Avoid this place like the plague. Drive a few kms more for a better mcd. This one sucks.

As proof of my horrible ice cream - checkout my no longer pointer...

terrible service, rude and racist staff, had a few bad experience with a male staff every time he pass me food was like i owe him money, dunno how to say thank you (every time i come here istg i've been super polite) few times i went for drive thru and ordered for large set fries but he either gave medium size or half-filled fries the last time i went there and ordered for double cheese burger but end up giving me wrong sauce in the burger. I seriously think it was done intentionally (like how can you even get the wrong sauce when u are trained to make hundreds of the same burger everyday?!) No wonder you can only work for mcd! Enjoy working here for the rest of your life because nowhere else can accept incompetent, rude and racist...