I read many reviews here about the service and atmosphere, and they are horrible. And yes, I fully agree with the reviews about:
Unfriendly female staff - Why is she so unhappy early in the morning when she is working in a place where people come for "fuel for thought"? I wonder why it is so difficult to make one Americano that I have to wait for 10 minutes! Best of all, the female staff who is NOT wearing a face mask (I know that it’s not mandated to wear a mask anymore in the service line) and is coughing or sneezing into the coffee! Is this acceptable to the management of the Coffee Bean Aeon branch???
Whether it’s Covid or non-Covid, operating an F&B outlet requires hygiene and cleanliness in handling food and beverages as a top priority!!
The management of the Coffee Bean Aeon branch - do you ever read, evaluate all the reviews here, and take action? Or do you prefer to let it be?
Avoid at all costs when it comes to this branch & DEFINITELY NOT...
Read moreI ordered 2 ice blended drinks and a hot drink on 26 December and asked to have the ice blended drinks in a mug instead of the standard plastic cup. I make this request to reduce plastic waste. The staff in charge insists it could not be done. I find it extremely hard to believe as I've made this request at various CBTLs across the country and have never had a problem with it for almost 5 years now. I can only assume that it could not be done because they would then have to wash those mugs and that would indeed be problematic for a coffee shop to do - wash mugs. I will try my luck again today, InsyaAllah (God willing) but until I get a different answer, I believe this 1-star review is apt for this particular...
Read moreService staff wasn't as attentive as before. I've been a long loyal customer to TCBTL. The quality of the cakes and food has dropped tremendously. The price did not rise much but the quality has dropped. I don't mind to pay a higher price for better quality. Since TCBTL has sold to Jolibee the standards of pastry, food, staff attentiveness and attitude on work has gone down. Pastry bought sometime ago wasn't fresh and staff were hesitant to change as though we are desperate to get free goodies after some complaint. Choices of pastry and cookies were very limited as compared...
Read more