HERA Coffee & Tea — Restaurant in Jalisco

Venue is clean and they follow COVID-19 safety measures. There's a host who takes your name and leads you inside. High ceilings make the place cool and gives a sense of bigger space than what it really is. Upbeat music during breakfast time. Music volume makes you rise your voice over your normal level to talk to whoever is sitting next to you. Waiters feel distant and minding their own business. They have WiFi and accept credit cards. Prices could be better for what they have on the menu. I ordered the "machacado norteño." The good side was that fluor tortillas weren't from a package and the avocado was fresh. Good presentation. Silverware was old though. The machaca meat I got here had some hard-to-chew ligaments and cartilages. It was served drier than what it is supposed to be, as if the chef just put it out of the package near the end of the cooking process. Flavor was bland. I also got a few small stones. At first I thought they were egg shells and swallowed them once I chew them a few times, but they kept coming and then I got out one to see what it was. It was a 5 mm fragment of a stone. See picture. When I raised my concern, a member of the staff came to offer me something. I declined. I was charged the full amount. Other places would have not charged me, but they did. I paid my bill and I was asked if I wanted to...

Leaving a 1 star because I can’t leave 0. Came on on a Sunday, so very busy. We were prepared to wait but weren’t expecting the horrible service we got. We were seated at the “bar” which was just two tables in the center of a room. 20 minutes passed and no waiter took our order. Finally we got someone’s attention and they took our drink order. They again forgot about the Cappuccino and juice. We had to ask AGAIN for an ETA. Waiter came prepared to take our order when we hadn’t been given a menu. My sister ordered their dry Fluffy Japanese Pancakes. I asked the waiter to come back and take my order because I was still reviewing the menu. No waiter came back to take my food order and I honestly lost my appetite. Nothing on the menu stood out. Come here if you want pretty IG pictures but it’s...

Estoy desepcionada con este lugar, hace unos años fuí con mi máma y pedimos la torre de postres y fué una experiencia bonita. Este año celebraba una ocasión especial con mis amigas y quise repetir la experiencia de la hora del te con la torre de postres ,así que reservé con unos 3 dias de anticipación mediente whats up y explicitamente dije : Una reservación para la hora del té, ellos me contestaron que si , que para cuántas personas y demás datos y asi quedó la reserva. Hoy llego al lugar y al inicio le digo a la mesera que veniamos por la torre pero que pediríamos alimentos salados primero y ella dijo: si claro, sí hay torre . Al terminar de comer sus platillos diminutos, sosos y con precios exagerados, pedí que nos mandaran la torre de postres, nos dicen que no se puede , que solo es en la mañana que el AFTERNOON TEA solo es en la mañana y si lo quiero en la tarde es con reservación- A lo que yo le recordé que habia reservado!. Otro mesero llega a explicarme la dinámica que solo es en la mañana, que solo con reserva ya que no tienen los postres en existencia a menos que estén apartados y le repito que reservé . A lo que él me responde que seguramente hubo un problema de comunicación y que para la próxima tengo que reservar diciendo "Afternoon tea en lugar de la hora del te " para que no pase este tipo de problemas. pff vaya anglicismo Yo se que no es culpa de los meseros y por eso ya ni quise pelear , pero para qué me molesté en reservar si no lo iban a respetar. Y sé que escribir esto no sirve de nada ya que me contestarán lo mismo que me dijeron ahi ,que fue mi culpa. en fin, preferimos irnos a la Postrería y esto, fue un...