Sushi Factory — Restaurant in Jalisco

Extremely disappointed with my experience at this restaurant. The food was good but the service is truly lacking! I am a young (and small) woman. I was staying very near to Andares and missed dinner, so had to go out at night and grab dinner by myself. Towards the end of my meal, a waiter (young male) approached me with an alcoholic beverage that I didn’t order. I told him that I didn’t order it and didn’t want it. He told me that “a friend” had sent it. I told him that I didn’t want the drink and waved him / it away. The waiter took it upon himself to bring the man over -- the man who’d sent me the drink -- and introduce him to me. This man sat himself at my table and started chatting with me. I was incredibly uncomfortable but the waiter was hovering beside me asking for payment while this stranger was chatting with me. He even chatted with the man a little bit and acted as though this was perfectly natural. I was put in such an awkward situation and I cannot believe that someone in this industry isn’t aware of such basic protocol -- keep your customers safe and comfortable! Especially female customers (dining alone¡) when there are strange men and alcohol involved! If a woman refuses a stranger’s drink offer, definitely do not bring him over to her table. If you notice that she’s visibly uncomfortable, do something! And don’t take her credit card while there’s a stranger at the table! Will not dine here again.

Estoy muy decepcionada con mi experiencia. La comida es deliciosa pero el servicio es muy pobre. Soy una mujer joven y pequeña. Estaba quedando acerca de Andares y una noche tuve que salir para cena sola, sin mi familia. Al fin de mi cena, un mesero se acercó a mí con una bebida alcohólica que yo no pedí. Le dije que no lo quería. El mesero me dijo que “un amigo” lo envió. El mesero me trae el hombre y este hombre se sienta en mi mesa y estoy muy incomoda! Y qué más el mesero está hablando con el hombre y se parece como todo esta super cool. No, no es okay. En un restaurante o bar es muy importante que el cliente -- y que más una mujer joven sola -- sienten segura and cómoda, especialmente con hombres y alcohol! Si una mujer le dice no a una...

WORST SERVICE!! If I could give this 0 starts I would. This place is terrible. Ordered 3 avocado rolls to go. I repeated the order to the employee three times. She came back with the check, gave her the money and never returned. The order finally came out 35 minutes later and was incorrect. The manager had to come out and make sure the order was wrong. Left for about 10 minutes and another employee returned with my money and said sorry. Didn't offer to remake the order or even want to deal with the situation. I can understand them getting the most basic order incorrect, but there is no need for the horrible customer service. Will never return again. I wanted something quick as I was hungry and in a hurry to go to the airport, and it turned out to be the worst choice in Andares. Never...

Best sushi ever ! These are not real "sushi", they are like "Mexican sushi" , but they're still really tasty ! I stayed in Mexico for six months, and I had to take their reward card because I was going there so often ! The reward card give you the sushi at two for the price of one for the week of your birthday, and discount when you go often ! There is also a sushi of the month which doesn't appear on the menu, you can see it on their Instagram page. The sushi of the month is usually less expensive than normal but as tasty ! I want to know how they make their iced...