Air Margaritaville Cancun — Restaurant in Quintana Roo

We were sat at a table, though servers were extremely slow to take our order. Meanwhile, another couple sat at the table next to us about 5 minutes later and their order was promptly taken. I get it. It's a busy place. Our order was finally taken about 5 minutes after that. The other couple's order arrived, they finished their food, paid their check and left. Our order still hadn't arrived. I asked 4 of the staff, including our server about our order. We were told to wait again as they promised our food was coming. Mind you, this is now 45 minutes after we arrived. The staff promised again our food was coming. 10 minutes later - nothing. I then asked another staff member if I can just leave $5 for the can of 7-up and the water we actually did receive so we didn't miss our flight. She said yes. We started to head to the plane then our server who essentially ignored us the whole time and never brought food, chased us through the airport terminal, telling us the 7-up and water was $10. What a joke. They wasted about an hour of our time, we never got our lunch before the flight and the server had the nerve to ask us to pay $10 for a can of soda and a water. This place was a mess - highly unorganized and overpriced while customer service isn't a thought in their minds. Oh yeah - then they gave me a receipt from Wolfgang Puck for food we didn't order - primarily because we weren't at Wolfgang Puck. What the heck was...

Let me start by saying they are so rude and completely unprofessional. Myself and my family sits down just to enjoy each other's company while we wait for our flight. I am the only person that wanted a drink so...I order a mimosa. The waiter tells me no ...ok why no? You have to order 4 drinks he says. I am the only person drinking they are just sitting with me. He then proceeds to tell me 4 drinks have to be purchased when there are 4 people..makes no sense to me ...well sorry he says everyone HAS to have a drink to sit here. We left..no mimosas for me and none of my money or tip. Btw the place was empty for the whole hour I was there I saw maybe 5 people go in and I see why lol. Please place a sign up that all patrons must purchase a drink. Get better customer service training...you can tell the servers there don't have the same hospitality as outside...

Worst place to eat or get drinks at the Cancun airport!!! Would never go back even if I’m starving! I sat at the bar today to get some food before my flight and ordered a salad. I requested to swap chicken in the salad to fish and they asked if it’s okay if it’s 27 pesos more. As all the prices in the menu were also in pesos. I agreed and they brought me the salad. But when I got the bill it was 300 pesos more than what it should have been. So I asked the server and sure enough no one took responsibility saying- “it is what it is” very rude server at the bar. They’re crooks with poor customer service which pretty typical for Cancun. So I ended up paying 30 usd for a damn salad! Lovely! Have been to margaritaville in many states but never had such a bad...