Loncheria El Amigo Willy — Restaurant in Yucatán

I'd give it negative stars if possible.

This occurred the night of 8/11/2023.

The hotel we were staying at highly recommended this place as one of the best eateries in El Cuyo.

We had a party of 11 going in, so we had to separate and sit at different tables.

One of my cousins tried asking her some questions about the food, and the waitress was really rude with her answers.

The larger part of our party got to order food and we didn't. We waited almost 10 minutes and nothing. Another party of 4 came in after us and sat down at a table that was not ready - still had leftover glasses from the previous customers. The waitress went over to them almost right away, cleared the table, and then proceeded to take their order.

When my other cousin approached her to tell her that we were there first and still waiting to order, the waitress very rudely told her that we needed to wait til she was done with that other family.

So we all got up and left. And as we were leaving, my mom said that it smelled like they were using old oil to cook whatever they were making.

When you work in the service industry, your customer comes first, and you need to serve them in the order that they come in, not in the fashion this waitress did, AND you need to be...

I ordered a Coca cola like I have in many restaurants around Mexico in the last 30 years, never have I been served a coca cola zero. I took one sip and thought something is wrong. I told the waitress and she said that is all they have?! In Mexico? Your kidding right? So I asked her to take it back, I went to the store next door and bought a Coca cola regular. Came back ate my cold food, which wasn't even what I ordered and asked her 2 times for the check. While waiting I see the owner go get regular Coca cola, and other products. I refused to pay for the coke zero and was told to never come back. I would not, solely based on the attitude of the woman there. Not the waitress, it wasn't her call! She was a...

We went to Willy's twice during our visit to El Cuyo. The first time it was hot, humid and mosquitos were around, but we all felt the food was good; the only negative was the heat and humidity. We returned two days later because the temperature dropped 10 degrees and the humidity was low. This only complemented the good service, and this time the food was amazing. Seriously, all four of us agreed that the food was the best we had well in El Cuyo. We recommend the gringas, salbutes and panuchos - so much flavor. We were hankering for a beer, but they didn't serve alcohol, but permitted us to go next door to the tienda and bring ice cold beers over. We will definitely dine here again the next time we...