Oedipus Brewing — Restaurant in Amsterdam

Came here in a group of 4 at 17:38 and was hoping to mainly get some food and drinks after. However, when at the bar to order they said that the kitchen was down and was not going to serve food for another 10-15 mins. We were told to find a table with our menus and they will come and take our order when they can. At 17:45 we ordered a round of drinks and patiently waited. The lady had still not come to take our order, so we decided we would get another round of drinks. It now hit about 35/40 min mark and understandably we started to become concerned. Our friend went up and asked another staff member as the lady from before went on her break. The member of staff said that the kitchen is no longer serving food from the menu they gave us but another menu will be available in 20-30mins. The time now was 18:50, we had now waited an hour since we were seated to order our food. What broke the camels back was that there was a table of 2 who came in 20 minutes after us, managed to order food and receive it whilst our duration. To me this sort of service is appalling and I understand things can happen that’s out of their control, however I think that they should have informed us that they were no longer serving food from that menu the instant they found out, and not from us having to go up multiple times. In addition, the kitchen being down was now clearly not true as the table of 2 next to us had got their food ?? Worst service I have ever received in any country honestly. I did go and speak to one of the managers about it and he offered us a free drink, but I honestly did not even want to stay there any longer. I don’t blame him, however the poor organisation and communication needs to be improved massively!! Can’t comment on the food as we did not...

Living in the neighbourhood, we walked to the recently openend Oedipus bar at Javaplein in Amsterdam Oost. When we arrived, we were asked to wait as a table for three didn't open up yet. No problem, because we were keen to check the new bar out. After half an hour we see an employee (a lady with tattooed legs) welcoming friends of her, and giving them a table straight away. No problem, we thought, as they were with two. However after two minutes we see this employee ordering a beer and joining her two friends. We then asked another employee if there had been a mix-up as we had been waiting for quite some time now. The employee looked at me funny and said: that is the manager, she breaks the rules all the time. I'm sorry but I cannot do anything.'' The three of us left and walked to de Jonge Admiraal (a local bar were the service is outstanding) and had our beers there. We will not be back at Oedipus, which is by the way owned by Heineken. I'd rather be supporting a locally owned bar with much...

I have been going to oedipus since its earliest days and until now I have always been torn between commenting or not commenting with mixed feelings.

As of my last visit, I am sure of what I think and I would like to mention some points based on years of experience.

First of all, the most negative experience is that a company in the service sector has no idea about service. The kitchen is in constant chaos and most of the time they can't manage it, so they solve this problem by not taking your order for 30-60 minutes. There seems to be only 2 service staff in such a big place. reservation management is very bad. While they don't take reservations on Google, they must be taking reservations from other places because every time you go there are reserved tables.

Sometimes there can be a wait of up to 1 hour to order or to be seated.

other than that, the beers and food they offer are good, of course if...