Starbucks — Restaurant in Amsterdam

My experience was super awful, the manager named “Ozra” was so mean and disrespectful. I had a full card with black coffee stamps and he said that those did not belong to the store I said I did not know because there are different stamp colors around all Starbucks so I did not know which one they had, to this he accused me of faking the stamps and the cards, I was shocked by his replied. How can he make such an accusation when I am the client? Then one of the baristas said to him that there were red, green, purple, and black stamps around the stores and he got mad and gave a horrible face to the barista, and gave me the coffee, this guy didn't say sorry at all. Aside from that, I ordered two donuts because there was a promotion 1+1 and he wanted me to pay for both so I showed him the promotion sign and he made a mad noise, and super angry changed it. I just do not understand why such a guy can be a manager. On top of that while he was still making my order his phone rang and he picked up and started talking by phone. This whole situation is unbelievable to me. I still don't get such treatment. We are the clients and the least they should do is treat us with respect and give us a pleasant moment. I hope Starbucks does something about it and trains their people better. It's my first time making a Google review because I feel I need to do...

The worst service I have experienced in a while. No empathy to customers. I came and asked for a coffee, barista did not write my name, although it’s one of the main selling points of Starbucks. Second, when I asked where I can take my cake, politely, the barista replied to me - “where you ordered it” in an arrogant tone. Although the coffee was nice, do not want to come back in Starbucks for a while, the carrot cake was pretty bad as well. Very overpriced for the service provided. At the same time, while drinking coffee other barista in a rude way told people to move to another side of the Café, although it was just because they were closing one part of the cafe (Starbucks).

The barista who was rude to me had blond hair with extensions.

In conclusion, Starbucks is a very popular Coffee place and I would like to enjoy my time when I’m there, but not thinking about going to google maps and leaving this review .

I hope you will reflect...

At the sweets counter, there were flies inside the glass case. The place was packed, so the baristas were rushing to keep up with the queue. While I was waiting for my drink, I noticed a supervisor standing at the end of the counter. Arms folded across her chest like a strict schoolteacher, she was literally glaring at the baristas with contempt. Then a customer started looking around the bar for a sleeve for her cup and after few seconds the supervisor TSSKED at her before handing it over. Like, seriously? I actually laughed out loud, it was so ridiculous. The way she treated both the staff and the customers was unbelievably rude. Meanwhile… she failed to notice the flies. LOL. The baristas were managing very well under stress and coffee is super nice... but I felt so...