Klimhal Amsterdam B.V. — Local services in Amsterdam

I was incredibly excited to go to this gym and climb with my friend who was visiting me in Amsterdam. I was greeted by a lovely woman, then passed over to a male worker. Whom I informed I had only climbed a few times, so I would need a little instruction, though my friend had climbed many times before. He then proceded to take our money, and give us the appropriate gear, which with each piece a little snarl like 'oh you dont have that either?' didn't actually say, just weird looks Then instead of giving me a little advise that I asked for on the harness he sat there staring me down and saying 'wrong, wrong'. At this point I began to feel quite uncomfortable. We then went into the climbing area and he just gave me the carabiner, with a quick 4 second show of how to clip it on he then told me to belay, now I have done this before but had told him I would need a little guidance. He refused to give me any and put me on the spot without showing me anything... Then told my partner, 'your not climbing here'. I fully understand the safety precautions a gym must take, but this man refused to even guide or give any other option, he put us both on the spot like he was trying to establish some kind of dominance. I have never felt so belittled. He then had my friend to the same thing whilst on the phone the whole time and just said 'go climb' to me. When we decided to get our money back and leave. I was so torn up by the situation, the woman could definatly tell something was stange and tried to make lighter of the tense situation. It was by far the rudest experience I've had with anyone here...

I was calling the place at least 5 times before the celebration to ask for more details, every time I got different information . still continue with as I didn’t want to disappoint my son

We arrived at the date and location, the staff was so rude and unhelpful. nothing that was agreed happened. The pick was that in the end I got an enormous bill much more than planned and when I tried to discuss it with the team they shout at me that I'm a lier in front of my son and his friends. Eventually, they discovered the mistake the made and it was corrected. They even offered my son free lesson in the future and he refused to say that he will never come back to the place they called his mom a lier. I was really shocked still didn't want to make a huge drama and the next day I called the manager to complain Mr. Bart Verschuren who was even ruder, disrespectful and dismissive than his stuff .which explain a lot about his team they have an 'excellent mentor'. Never Never Never again horrible experience. I wish this place...

After being here during the passed week with my brother i was met by a somewhat rude greeting by one of the employees. though after climbing for a bit there was more of a welcome feeling from them be it having a lauguage barrier didnt help.

My main issue with the climbing gym was my general feel of unease while climbing there, main of the ropes were filthy and you could very clear see that the figure eight knot had not been untied in a long time as layers of grime and chalk had built up around it.

As for the outdoor walls behind the main building, i began to climb one face after securing myself in, after five or six holds i knew i needed of the wall. my brother had taken all the slack off the rope to take my weight as i let go. only to find that i still plummeted the 10 or so feet to the ground below me. i feel that the lack of care that goes into the ropes and grips here is a flaw in the safety they are providing for...