Ruth's Chris Steak House — Restaurant in Aruba

Where do I even begin with the abysmal experience we had at Ruth's Chris in Aruba? Our evening started with an agonizingly long wait time that left us questioning our decision to dine at this establishment. It felt like an eternity before we were finally seated, setting the stage for what would be a night of culinary disasters.

Let's talk about the staff, or lack thereof. The service was nothing short of a horror show. Incompetence seemed to be the order of the day, the employees stumbled through the evening with a complete disregard for basic customer service. It was as if they had never been trained in the art of waiting tables or service at the bar. The overall lack of attentiveness at the bar and professionalism was astonishing, leaving us with a bitter taste long before the food even arrived.

And speaking of the food, it was a symphony of disappointment. The filet, the supposed star of the show, was a charred, overcooked mess. It's baffling how a restaurant that specializes in steak managed to get it so wrong. The brussels sprouts were a sad excuse for a side dish – undercooked, underseasoned, and utterly unappetizing. Even the shrimp and steak combo, a seemingly foolproof choice, managed to disappoint with its dry and flavorless execution.

What's particularly infuriating is that we've dined at Ruth's Chris in NYC and Philadelphia multiple times, and never have we encountered such a dismal combination of subpar service and atrocious food quality. It's mind-boggling how a restaurant with the same name and brand can vary so drastically in standards.

The only glimmer of positivity in this otherwise dreadful experience was the Jamaican lady who served us. Her impeccable service was a shining beacon in the abyss of incompetence that surrounded her. She managed to salvage some semblance of enjoyment from the wreckage of our meal, making us laugh and smoothing over the rough edges of an otherwise disastrous night.

In conclusion, save yourself the agony and avoid Ruth's Chris in Aruba at all costs. There are plenty of other dining options on the island that won't leave you questioning your life choices. Our recommendation? Run, don't walk, away from this...

I went to Ruth’s Chris Steak House at the Aruba Marriott Resort & Stellaris Casino on Wednesday, April 19, 2023 for dinner with friends while we were staying at Marriott’s Aruba Surf Club. We had the concierge at the Surf Club make reservations for us for 5:30PM.

We arrived at 5:30PM and we were seated immediately. It is a very fancy place but because it is at a beach resort in the Caribbean, the attire seemed to be a little more casual than I would have normally expected. Our waitress arrived very quickly with menus and to ask about water. I am a flat or tap water type person as were my two friends. We perused the menus so when she returned with water and bread, we were ready to order appetizers. I did not order an appetizer. When the appetizer arrived for my friends, we were ready and placed orders for our entrees.

I ordered New York Strip Steak, one friend ordered the lamb chops and the other ordered the Chilean Sea Bass and Spicy Lobster. The sides are large enough to share. I ordered the garlic mashed potatoes. One ordered the sauteed spinach and one ordered grilled asparagus. We shared the sides.

My steak was perfectly cooked medium well, just as I ordered it. The flavor was incredibly good. My friends also really liked their entrées. The shared sides were also very good, though I would have liked a little bit more garlic in the mashed potatoes.

For dessert, my friends shared the bread pudding which was quite a large portion. I love chocolate so I ordered Chocolate Duo that was a lava cake-type dessert with fresh blueberries and a small side of chocolate mousse with whipped cream. Oh my goodness. What a treat, and I eat out when I am traveling and I travel quite a bit in the spring and fall.

Now Ruth’s Chris is not inexpensive but it was very close to being worth it for the price, as far as the food is concerned. The service was fantastic and my friends agreed. The atmosphere and décor were very, very nice. Would I eat there again? I would definitely consider it, especially for a special occasion. I give Ruth’s Chris –...

You can’t fix when literally everything is wrong. This is NOT I repeat not a Ruth Chris. It’s the equal equivalent of buying a knock off purse at the flea market. But the steak version in comparison.

We were greated, brought wine. Which was decent and that was it. From there it was a 1-10 experience in both service and food.

We got three items lobster Mac, ribeye and cream spinach.

Lob Mac, equal to velveta, no crumb top? Not crispy, clearly not multi cheese and or fresh ground cheeses as is customary with a high quality Mac and the lobster was dry, chewy, on top not mixed in.

Steak wasn’t seasoned, and was served medium, on a plate that was sizzling chilis style working up the tem to a solid well before we were 1/4 into it.

The creamed spinach. You know the frozen bags of spinach good for green smoothies at home you mix with fridge yogurt etc. that’s what this was has a very distinct flavor. It was 1-10, nearly inedible. I mean it was edible but was really horrendous.

And to make it really come home was that it almost seems strategic not to follow up on how the food is. Neither the table next to us or us ate 50% of our food. And no one even came to check literally not once. So it got awkward and we just kept eating tipped 10% and left. We had so little faith that voicing our concerns would be held that we just left. And walked back to the Ritz to get dessert at casa nonna. It’s that bad. Best steak on the islan not churaska style. So steakhouse style is madam Jeanette’s. Who will be getting a 5 star review after this. This Ruth’s Chris was nothing short of a knock off Nd not only and I writing this ignoring my wife at casa nonna but I legitimately feel ripped off. It was that bad. Buyer beware. Only go to the Marriott...