New York Pizza — Restaurant in Delft

Today around 8 PM, I placed an order from NewYorker Pizza in Delft. When the delivery person arrived, he was immediately aggressive and began yelling at me. He was angry because he had rung the doorbell and I hadn’t answered — however, I’d like to clarify that the building’s bell system is currently not working. As soon as I got the call, I went downstairs right away to collect my order in person. it took me under 10 seconds.

Despite that, the delivery man continued shouting and even approached me in a threatening manner, as if he wanted to start a physical altercation. I quickly closed the glass door for my safety, but he continued to behave aggressively outside.

I then contacted customer service to report the incident, only to be met with more rudeness. Not only did they not apologize for the situation, but they also hung up on me mid-call.

This experience was completely unacceptable — not just in terms of service, but basic human respect and safety. I’m shocked by how this was handled by both the delivery person and the support staff. They refused to give the call to the manager.

I hope this message is taken seriously, and I expect a formal apology and a resolution to...

I didn’t just order a pizza, I embarked on a spiritual journey.

Waited 2.5 hours. That’s not a delay, that’s a feature. Gives you time to reflect on life, grow a beard, maybe learn a new language. Every time we called, we got the same reassuring lullaby: “It’s on the way.” Beautiful. Soothing. Almost meditative. Like a bedtime story you tell yourself when hope is dead but you still believe in magic.

And then, the plot twist: Apparently, when the pizza finally arrived, we rejected it. Yes, after 2.5 hours of hunger and confusion, we looked that pizza in the eye and said, “No. Be gone.” Because that’s obviously what rational humans do.

When we tried to explain, the staff decided yelling at us was the best strategy. Excellent customer service. Michelin-star-worthy shouting. Truly a masterclass in how to lose customers and alienate people.

So, if you’re craving food, try cooking. If you’re craving chaos, lies, and verbal abuse—Pizza New York Delft...

Please don't order here! I had the absolute worst experience of any pizza places in Delft. We ordered home delivery. The app mentioned 20-30min. Tried to call them after 1.5h but the phone number on Google and their website was not working. When I went to the shop to find out what happened, my pizza was finished but already cold. I told them they could keep it and wanted to have a refund. Not possible, since the system had the pizza already booked as 'out for delivery'. Also no response on my email complaints to New York Pizza service department. I will not order here again and would not advise...