Restaurant Konomi — Restaurant in Haarlem

Long story short, typical Dutch service (where they just don’t care) and awful Japanese Wagyu steak.

Longer story: We were seated at a tiny table and offered a free appetizer, that was nice, except no one bothered to put any cutlery on the table (chopsticks or a fork and a knife) so appetizers just stayed there till we got out order and even then I had to ask for cutlery. There was a bottle of water on the table, but no glasses, again, no one cared. We got our sushi quite fast, they were OK, but the one my wife got (with crab) were too salty. Then we had to wait for Wagyu steak, it took a while to cook. In the meantime lady (I assume owner or manager) came and started to clean the table, then surprisingly asked if we had anything else ordered, and after we told that we are still waiting for the steak she put some of the plates back on the table. Finally Wagyu steak arrived, and it was the worst pice of steak we have ever had. I am not sure how it is possible to ruin 85 EUR piece of steak. First of all, half the steak was just fat with gristle that was just impossible to chew. The other (meaty) part was so fatty that I felt sick for two days after eating it. My wife had few pieces and could not eat it anymore, I was a bit more persistent (unfortunately) and finished 80%

I am not a Wagyu expert, but it definitely should not taste as a piece of fat, and I should not feel sick...

Please don’t order multiple items outside the boxes they will deliver incomplete orders and swear up and down that they personally packed the items that were not delivered. I will never order from this place again. There are definitely better sushi places in Haarlem that will actually fulfill orders correctly.

Update: and as you can see below they are VERY unprofessional and went above and beyond to try to scam me. I called the restaurant once I noticed the order was incomplete and was lied to. To the point that I had to go to the website and look for the picture of the Nigiri Flamed Salmon to once again reconfirm that it was NOT included in the box. The reason I asked if it was chopped into 4 pieces is because those were the only items that were in the box that had flamed salmon on top, Which I felt could not be the Nigiri (and it wasn’t) I wish I could give them 0 stars. I didn’t think anything else was the Nigiri. I was just verifying in case the restaurant had some weird take on a Nigiri and I wasn’t in on the sad joke. You order food to support the local business and unfortunately there are some out there looking to take advantage of customers. It’s not about the money. It’s a matter of principle. Something the owner CLEARLY lacks. As you can read in the response below she failed to follow up on a promise made and wonders why their credibility is...

Nice decoration but I didn't have a good time there at all. The service at this restaurant messed up my single order more than 3 times in one sitting and greeted other guests on their way out except us. I recommend being careful with how you order and double check with them as they don't jot down notes because they mistakenly give me 3 dishes, 1 dish that I ordered never came, and completely forgot to give us the sides for one of the dishes. Therefore, I also recommend checking the dishes with the printed menu because dishes can be incomplete compared to what they say on the menu. To be fair, they did give me something on the house as compensation and fixed up all the orders at the end but still I was extremely disappointed at this restaurant for the price that they charged me. I do not recommend going here, but if you are going, I highly recommend going on a Wednesday for cocktail discount and unagi nigiri. I do not recommend the steak wagyu bavette, the warm sake (they use the coffee machine to warm up the sake?) and the wasabi. Beware of the wasabi could be...