Kopje van Leiden — Restaurant in Leiden

This used to be my favourite place in Leiden for a break. Until I found an ant in the plate, walking on my tiramisu. It can happen, so I just told the waiter and gave the cake back. As anyone who has ever seen an ant knows, when there is one, there are usually more. So I went to see the plate in the vitrine cupboard where they keep the cakes. I immediately saw another one on the plate of the tiramisu. The waiter kindly took the plate with the full cake and reimbursed me politely. All was ending there when I saw the rest. She asked her boss (young lady with long hair) what to do, and instead of throwing the cake away, empty the cupboard and clean it to make sure there weren’t more, she told her to put the same cake back in the vitrine! The waiter did it and apologised saying that her boss told her. The problem is not the ant, but rather the reaction of the boss. I have clearly no trust anymore in how they store their food and in their hygiene. Such a pity! How to ruin a place and customer experience! And for what? To save a cake? Clearly cleaning is not something the boss considers important. To avoid (except for the hygiene office who should clearly visit...

Really bad service. We were there around lunch time on a Sunday. We ordered 2 ice-cappuccino, an ice-tea & fristi for the kids. It took ages for them to serve us. Sure it was busy, but nothing for 5 ladies to manage! We went there with 2 toddlers and they were unmanageable and running all around, and we only had an hour available. In the end I went at the counter and I requested the cold drinks for the kids. Hey, just an idea: cold drinks don't need preparation, just grab them from the fridge and give them directly! This way small children, that drink slow, have something to do and they don't run around impatiently till their drinks are there. Mindful movement for the serving personeel that works around and the other customers. After an hour we had to leave and we still didn't have our coffees so we asked them to be served to-go. And we had to add lots of sugar 'cause it was the most bitter coffee ever! Very...

During my exploration of Leiden, I stumbled upon a charming café that offered a sweet respite:

Coffee Quality: The coffee was quite good.

Location: The café is located in a bustling area, making it easily accessible.

Space: The café has a spacious interior with plenty of seating available.

Staff: The staff was very friendly.

Pecan Pie: While the pecan pie was quite sweet, it paired well with the cappuccino. However, the pie was rather too small for the price of 5 euros per slice.

Versatility: The café is a versatile space, suitable for relaxing, reading a book, or working, as there were students doing just that.

Service System: Like many typical Dutch cafés, the system involves ordering at the counter, with staff bringing your coffee and snacks to your table.

This café seems like a great spot for enjoying a pleasant break...