Rijksmuseum Boerhaave — Attraction in Leiden

This is one of my favorite museum in the Netherlands. However…. Today the young lady at tickets office (wear white clothe) made me and my daughter very very disappointed.

We arrived the museum at 15:22 (I took the photos and videos afterward, so I know the exact time) the reason I wrote down this time is because after I scanned our museum card and asked the ticket for the workshop for ‘Crafty body’ for my daughter, the young lady told me, we were late for that. Then, I also told her that I search for the website the workshop closed at 16:30 and last time slot is 15:30-16:30. Then, she checked the time and told me:sorry! helaas.

Then, the very kindly lady (older and very kindly) gave me the ticket for the workshop and let me hurry up to go to the place.

With my daughter, I put our stroller at the corner of locker room and walk to the place. I saw the young lady again. Again, she told me, we were late, we just arrive at the last minute. Because today is Sunday, they will close 30 mins earlier!

I really felt very sorry about this and I did not say anything, I just let my daughter to finish her work as quicker as possible.

Then, when we went back to home, I have time to check the official website with Dutch and English again.

They did not mentioned Sunday will close 30 minutes earlier and for sure, our enter time was before 15:30!

So, here I want to let everyone, specially the manager of the museum to see my comments: The young lady who is watching her mobile phone and laughing loudly when we left. Does she really like or love this job? If not, please let the people who has more patient to do that. Also, what I felt is really unfriendly. Maybe because we are Asian people, or, because we came around 15:22. Also please make clear time schedule to every staffs. As what I mentioned, I read the explanation from your official website. And what I understand, I am allow to go for the workshop even I...

Great museum with an impressive historic science collection. Marvel at original microscopes from Anthonie van Leeuwenhoek, old globes, medical history as well as anatomy specimens, the work done by Christaan Huygens (pendulum clock, physics, astronomy),... Along the way there are several fun activities for kids. Staff is kind and helpful. My daughter often finds one of the knowledgeable volunteers around to answer her questions (or bring her into contact with someone who can). Ideal for curious kids and adults alike!

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