Pompernikkel — Restaurant in The Hague

Visited the store on a rainy Saturday. There were no clear instructions on the dine-in queuing policy, so we waited outside with the pastry line since there was a large sign on the door saying “queue outside.” When it was our turn, we asked about the system for dine-in seating, but the response was that they had no proper way to track which customers were waiting for a table.

We left two people inside to hold our spot while the rest of the group waited outside. However, a staff member told us we couldn’t wait inside because the interior was cramped, which I understand (note: we were not blocking the way since we stood aside). The issue arose when I pointed out that others who arrived after us were waiting for tables inside, blocking the way entirely. The staff member said it is beyond their control and they can’t keep track of who are waiting for a table.

I find this utterly ridiculous and have never encountered such poor service anywhere in the Netherlands so far. I would never recommend visiting this store, especially if you...

The standout here is definitely the croissants, they’re excellent and clearly something the bakery does really well. Other pastries are more on the average side. Their sourdough is tasty, but unfortunately they don’t slice it (no slicing machine), which for me was a drawback and eventually stopped me from buying it here.

When dining in, service to the table can sometimes be a bit slow, and the coffee quality could be improved. If you’re looking for very attentive customer service, this might not fully meet your expectations, and I’ve found the atmosphere less friendly compared to some other bakeries.

Overall, fantastic croissants, and that’s the one item I’d definitely...

This might be a popular bakery, but the service is horrendous. We visited on a rainy Saturday morning, and all the outdoor seating was wet.

We inquired with the staff but were told there is no queue system; you have to grab any empty table yourself, but you can’t wait inside the café because it is crowded. Additionally, more patrons were coming inside to wait for tables randomly. We ultimately gave up on this.

The owner should review their table and queue system. I am not certain about their baked goods, but their service attitude is the worst. While the quality of food is essential in the F&B industry, service quality should be...