Bakers Delight Saint Heliers — Restaurant in Ōrākei

I am writing to share my recent experience at your shop, which unfortunately did not meet my expectations. During my visit, I was looking forward to finding some baking goods for my family. However, I was disappointed by the behavior of the staff. I encountered two employees who appeared preoccupied with their phones, seemingly more interested in their devices than in assisting customers. Despite greeting them, I felt as though they had lost interest in their roles, which created an unwelcoming atmosphere. Additionally, when I finally made my choice and approached the cashier, I was taken aback by the way my items were handled. The cashier tossed my baking goods across the counter, seemingly distracted by her colleague's phone. This lack of attention and care left me feeling undervalued as a customer. As someone who works in the customer service industry, I understand the importance of providing a positive and engaging experience for customers. I strongly encourage you to consider retraining your staff on customer service best practices, including minimizing phone usage while on duty and fostering a more attentive attitude...

Rudeness of the staff member was a surprise, when we simply asked for a 4-pack of tarts, as advertised on the label on the counter display. She didn't seem to be aware that this was an option, asking if we wanted just one tart. We were met with a look of confusion / disdain when we explained that we were simply asking for the advertised pack. We regularly use this shop, so hopefully an...

We’ve always loved coming here for the friendly smiles and a quick chat with the people who work here as much as the bread. It’s not an artisan bread shop but doesn’t pretend to be. We like the variety of bread, cakes, pizzas and savouries sold - always cooked to the same high standard... just how a local...