Columbus Coffee — Restaurant in Ōrākei

Ordered a large latte and a large mocha in takeaway cups. Both coffee were very blend with no taste. I went back to counter and asked if the coffee were one shot only, they confirmed me that they were two shots each.

I said they hardly have any taste, tasted like too much milk and water. They first asked have I drank it, I said yes (of course I have! What kind of question is this? If I didn't how would I know the taste?). They then asked did I drink much? I then gave the guy to hold the cups to let him judge on how much is too much or not much. He hold the cups and asked do I want an extra shot to add in to the cups (to me, that's not a good customer service at all! Don't even mention about great service!). I said how does that work, wouldn't it not being hygienic at all? I didn't ask to get new ones made, which I should have, but I thought this should be an instantaneous thing to ask by any shop/Cafe to offer the service right to redeem their own reputation to take care of their customers, not by asking do I want to put an extra shot in my two cups of half cold coffee!). In the end I left for him to deal with my order. He came back with added shots, not newly made coffees. My wife have another drink and she said it tasted bad, totally not what she'd expected and certainly didn't taste like mocha any more. She left the coffee on the table without drinking it again. We then left the shop, felt disgust about the whole experience.

Coffee itself costs less than $2, the margin the coffee shops make is very huge. I just don't understand how hard to get us new freshly made coffee to get customers happy and back for more??

Won't go back there again, and would ask my network not to go there if they want bad experience on...

I don’t complain much about food but thought since I had a bit of time this morning, I’d head out to the Columbus store in St John’s in Auckland for a cooked breakfast. I ordered an omelette. It was over cooked, dry, small, lacked any love and looked like a dogs breakfast. Far from anything compared to the photos you have on your website. I called a staff member over to come and take a look for himself and asked him if he’d be happy paying $22.90 for that. He asked what was wrong with it just said he’d chat to the chef but never came back. I decided to get a refund as it was absolutely disgracefuI and I refused to pay $22.90. I later spoke to the lady and was told it’s how Head office wanted the omelettes done. 3 eggs and 3 ingredients etc. That might well be the case and if so Head office you need to pull your finger out. If I cooked something like that, I’d be too ashamed to even send it out. No excuses, it could have had 2 ingredients if it was made with a little love and passion. There was none....

Changed ownership a few weeks ago and has slid downhill very fast. Today hot chocolate was served cold (twice in 10 days) and a lady at neighbouring table said she had been served a cold coffee last week. Banana loaf was uncooked. I refused a refund or replacement item because it was a minor issue. Replacement hot chocolate was literally slammed down on our table with no apology making my daughter jump with fright. When I approached the new owner expressing that I was a long standing and regular customer for 8 years and told her of my bad experiences of my last 2 visits in just a week, she ripped into me and criticized me for my very brief conversation with lady at neighbouring table. Left with a very sour taste in my mouth and we won't be back. Dannee and Jigisha Patel, you are sorely missed. I can't recall ever having had to return a cold hot chocolate or complain about...