Cafe Botannix — Restaurant in Bay of Plenty

I have been coming here for years and always have something sweet with coffee. I've spent a lot of money and often brought a group with me. All good business. I met a friend at the cafe last Sunday and for the first time got a cheese scone. On the first bite I knew I could not eat it. The only time this has happened in Palmers I called over the young waitress with either one or two plats. I explained that I was unable to eat the scone and would she kindly swap it for the friand? I said I would pay any difference. She got defensive and said I would have to pay full price for anything else.This feels appalling service and her manner was unpleasant and patronizing. I have never known a cafe where staff have this attitude and will not show good will in this situation. These young girls need, in my opinion, training. I am now reluctant to come back or bring my friends. I would appreciate a response from a...

My wife and I have been regular customers here for years but we've noticed that the cabinet food selection offers a very meagre selection if you want vegetarian food. Only the usual lip-service vegetarian frittata. All the paninis and toasties had meat; no vegetarian options. No fresh salads on offer. On asking whether they could make up a vegetarian panini or toastie, there was reluctance and frostiness, making our request sound unreasonable! They reluctantly agreed to make a very basic non-meat toastie, but when it eventually arrived there was a big obvious slice of ham on it! Their "difficulty" with vegetarian meals ( including not clearly labelling whether dishes contain meat) happened previously and dishes ordered have had to be returned in the past when unannounced meat was found. NOT ACCEPTABLE! We're not returning there. That's a shame because the setting is...

Always a good stopoff here for decent coffee and brunch or lunch. We had the beef nachos for our gluten free daighter, french toast and bacon for the other hungry monster and the veggie stack. If you haven't eaten for days and all you can think about is a big plate to fill the tummy, don't get the veggie stack - it's only just big enough for a wafer thin super model. Order up the big breakfast for big eaters and hungry teenage boys. There's plenty on offer from the cabinet. Coffees are good enough, but not the bestin Tauranga. The girls are always friendly and most times plenty of parking in the Bethlehem Palmers carpark - after you've doused your body in as much caffeine as you can drink, pick up some pot plants and get into the garden to work off some of...