The Bakehouse cafe — Restaurant in Bay of Plenty

Passing through from Tauranga to Gisborne and stopped with grandchildren but I wont be returning here again. Ignored at the counter, waited ages to be served even though I was noticed by several people. Unhelpful girl on checkout, like she was annoyed to have to serve me. Food looked like it had been cooked and standing for ages. Sauce bottle lid all covered in dried tomato sauce, chairs covered in bird poo that had been there so long I couldn't even pick it off to sit down. Granddaughter found two hairs in her food, one in the chips and the other in the batter on her chicken. Returned the plate to same girl on checkout - dont think she believed me, I had to physically pull it out of the coating to show her. No apologies, no...

Have been a regular for years and have always enjoyed the meals/staff/atmosphere. Under new management steak meals are small compared to previous owners. Thought maybe they were having an off day. But the new reality is meals are literally half the size it used to be, and they seem to have a staffing shortage. Meals take longer and they don't always cater to all the combos shown on the menu. We gave this establishment a couple of chances, to see if things would improve. Sad but lucky we have...

The place was dirty and empty. The tables had food on them I asked for a cloth to wipe our table and got told she would come do it. The cloth she used on it was filthy...no spray. Flicked everything on the floor. The other tables were left dirty, she went out the back to gossip to the other 2 people out there. Customer service was non existent. I would have said something there and then but my husband complains that I...