Overpriced and underwhelming food overall.
The staff were slow, uncoordinated and yet it seemed like they were overrun with customers from their behaviour. We went here because the food looked nice and since it's the only food option in the historic village. Two female employees were talking about inappropriate disgusting private things while we waited and the wait was incredibly long for an underwhelming meal. They were completely unprepared to serve non-premade menu items so we waited for a long time. The service was unprofessional; the worst we've seen in Tauranga. Four employees struggled to take a few basic orders, one nagging another customer being served passive aggressively to wait impolitely.
It was comparitively more expensive despite being worse in quality of food than other bakeries and restaurants in the city. The dining area is awkward as the picnic tables are not level to the ground outdoors nor are the two seating tables on the veranda. Eating inside is a no go with the sweltering temperature and noisy unprofessional employees. The food is so-so to bad in quality, tasting pretty poor compared to other options in the city, some of the food was even handled poorly and caused food sickness. The injected donuts are sickening and only designed to look nice but not terrible. The remainder of the menu is not great, you'd find better competitive options in the city with tasty food that won't cause food sickness and professional staff.
The barbecue sub didn't look like the one in the display in the case at all. Rather than a sub It was a panini with cheap gross melted cheese, bacon, poorly seasoned pulled pork and no sauce cooked in a microwave and ended up giving one of our diners a sore stomach and nausea. I'd chalk this up to poor food handling from the unprofessional staff, still it was 15 dollars; it doesn't seem fair to pay 15 dollars for mild food sickness, terrible service and poor tasting food. I wouldn't recommend anything there since it tasted poor, the staff were unprofessional and it...
Read moreThe staff changed my order from long black to americano without advising thereby charging an extra $1+ for 50ml hot water. Nice easy way to make an extra $1, but bordering on dishonest.
They say this is because they do not do large long blacks. Again did not advise of this at the counter. It was not busy, and takes
Read moreStaff experience makes huge difference. Love going here yet yesterday young manager with the worst attitude and ridiculous eyebrows made it impossible to order a affigato after me asking its just ice-cream under a double shot happy to pay what ever put through till as a large FW if no button. I had ordered 3 deluxe milkshakes and was prepared to pay $39 just for those alone. She turned her back away from me after I asked for first time and calmly sorry so can I get a affgato .. ? She ignored my question and left it to the younger worker to reply to me saying umm I don't know we don't have a button. The rudeness and literal eye roll she gave me, made me say no thanks to other drinks I don't want anything now. It was a bad experience she acted like my question was beneath her. I don't like giving reviews I'd rather just email owner to advise of staff conduct but website down. Once owner has read this I am happy...
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