Chand Indian Restaurant Rothesay Bay — Restaurant in Hibiscus and Bays

For the very first time, the owner wasn’t at the restaurant and this is how we got served by the staff. Called at 9.01 pm, to order entrees, so that the order will be ready by the time , we will reach the restaurant. A girl answered the call and told us that they are closing at 9:40 pm, and after that there won’t be any staff after that to serve us, so they have to take our plates regardless and we have to leave. Since we are regular customers, I found it quite weird, but we thought it’s fine , we will leave at 9:40. Reached the restaurant around 9:15pm and saw one table eating their dinner and both the girl’s in quite rush. We have been given menu and we placed the order for mains right away, 9:22 girl came along with dinner plates saying i will give you the main plate straight way because your mains is coming too, and then came the malai tikka , which was undercooked, i told the girl that its not cooked, and then heard the yelling from chef saying its cooked. My husband went and said can you please eat infront of me . He couldn’t cut the chicken with butter knife, and still saying I couldn’t cut it but it’s cooked. Then chef has the audacity to ask that how long we have been eating chicken for?? And saying he is been cooking for 20 years. I understand not everyday is a good day. And I definitely don’t seek five star restaurant service. But we have working in food industry for quite a while, but today i was shocked to see what a nightmare this restaurant has became. I think when a person decide to go a restaurant to eat. He/she may have planned that they will a great time but today’s experience truly showed us that we cannot except anything at all definitely from this...

Used to love this place always have ordered butter chicken with no nuts as I have anaphylactic allergy to them and have never had any issues here. When I ordered I informed the waiter of my allergy but once I started eating it I begun having an allergy. I informed the same waiter that my meal had been contaminated with nuts and he shook his head and said “nope there is no way we have no nuts in our kitchen” I explained how I was having a reaction and that there definitely is nuts in their kitchen and he laughed and made us pay full price for my meal that I could not eat. Their menu has multiple dishes and naans with cashew and other nuts. This is a very serious matter that they lied to me and did not believe me. We paid because I was embarrassed and did not want to make a scene as other people in the restaurant were looking and I could tell that the waiter did not care and had no empathy what so ever. I was sick all night and am very sad and disappointed with the whole experience here. I should not have had to pay and did not deserve to be treated...

We arrived at 5:30 there were three of us, we had to wait 10 minutes before someone came over, we ordered one entree to share between three of us and the waitress didn't come back over for another 20 minutes and only then did they start cooking our mains. They finally came out almost 45 minutes after that. However my plate was dirty and one of the Currys was cold, the manager tried to tell us that it was because the bowl was double walled however we stuck our finger in it and it was cold. We weren't the only ones having an issue the table next to us complained about how long it was taking and the manager was very dismissive, then the waitress told them that it was because they had alot of takeaway orders, however they should be prioritising their in restaurant orders first. It wasn't busy when we arrived and it didn't get very busy whilst we were there so not really a great excuse for the long wait times. Very disappointed the food was ok but nothing special...