KFC — Restaurant in Howick

My husband just had the most ridiculous and infuriating experience ever at your store! It's absolutely unacceptable. He used the self-order machine, paid, and then the receipt never printed. Fine, he took a photo of the order number and waited by the counter. While waiting, he placed another order at the counter. That's when he noticed that his previous order number wasn't even showing on the screen. Another lady, who ordered before him, had the exact same issue.

They called the manager to sort it out, but instead of resolving the problem, she made the situation worse. She had the audacity to ask my husband to confirm payment by showing the order number, which he did. Then she claimed that the machine sometimes doesn’t process orders correctly and demanded that he show her his bank statement. When he tried to log into our ANZ account, the app wouldn’t open. Meanwhile, the other customer managed to get a screenshot from her husband and showed it to the manager. But instead of helping, the manager dismissed it all, saying that the payment didn't match the order number.

They repeatedly told her they weren’t together, that they just happened to use the same faulty machine, and she refused to listen. My husband even asked her to check the store’s system, arguing that the payment must have gone through since there was an order number, but she outright refused to help!

Instead of taking responsibility or trying to fix the problem, she walked away, leaving my husband and the other customer to figure it out themselves! After waiting over half an hour, my husband finally managed to get the bank transaction and showed it to the counter staff, who agreed to prepare the food—but even then, it took another 10-15 minutes! The manager came out briefly to help another customer, but she completely ignored my husband and continued to show no respect or care for the situation.

It's beyond shameful that someone like this is employed at your store. Knowing that your machines have issues, she refused to help, offered no apology, and left paying customers stranded. The food was mediocre at best, but the service? The absolute worst. We will never set foot in your...

Probably the WORST experience EVER (even more so after managing a branch many many years ago). In this situation last night, the chips were cold/luke warm and unseasoned (only had a couple and then threw the rest away in disgust) ,,, but,,, the worst was waiting by the speaker box for a number of minutes without being spoken to or acknowledged. There were no queues or other cars waiting (it was about 9pm). I drive to the order window, the guy taking orders was very unresponsive and rude. Could hear abuse from one staff to the others inside - terrible. Didn't get the drinks I asked for (didn't realize until after we left). And I cheerfully said to the staff member "serving" us.. "have a nice night". Still ignored, no smile or thanks. Even my passenger commented, "wow, you tried really hard to be nice and make his day better and he was still rude". KFC , I hold nothing against you or your business, but the staff on duty last night, would have to be the worst I've ever met. I'm sad and disappointed. Your staff need either retraining or removed and replaced with nicer kinder people. Sorry, for a negative rating, but you need to know and hopefully improve the service...

Went to KFC today to get my 92 year old mother, 2 pieces of chicken and coleslaw. I never buy KFC because it's pretty unhealthy. At the drive thru speaker, I could not find what I wanted as only burgers were on display. I asked the drive thru woman for 2 pieces of chicken and coleslaw. She told me "they don't do that" and "only a quarter pack". I ended up paying at the drive thru and was wondering why it was so expensive. I asked the woman what was in the package and she said "it's a quarter pack". I asked her for a bigger bottled drink that would screw up. She told me "you didn't order that". I said I didn't know it was available. She ended up swearing and abusing me, behind the glass screen. Her manager intervened after she abused me and he heard her. The manager calmed me down and got me what I wanted in the beginning. Two pieces of chicken and a small coleslaw. How hard was that? Lol. What a nightmare I had to go through. I have never been abused or sworn at by a drive thru worker before, but this has set in stone that I will never ever ever be attending that KFC branch ever again. Check your staff and...