Subway — Restaurant in Marlborough

Rather disappointed, twice in a row now. They put on way, way too much sauce. I just got one of the new panini's and only asked for one sauce and they soaked the thing. Not only that but it was bearly toasted and paper bag was starting to stick to the panini with how soggy it was (less than 5 minutes after buying it!). Previously bought a standard sub and ended up with ingredients pouring out the side, soaked bag, and an avocado scoop that completely missed the bread (not even exaggerating, the server basically dropped the avo next to the sandwich and proceeded to wrap it up). These complaints are completely specific to THIS subway, not the whole franchise, as other subways have been consistently perfect. After two disappointments in a row i will not be bothering...

I visited this Subway at 7:00 PM on Monday, 15 September, and unfortunately it was a terrible experience.

When I walked in, I politely said hi, but one woman behind the counter ignored me and very rudely asked, “What do you want?” She continued speaking in a harsh, unfriendly way through the whole order. At the end, I wished her a good day, but she ignored me again and didn’t even say goodbye. If you dislike your job, please don’t take it out on customers.

On the positive side, there was a younger girl working who seemed innocent and kind — she forgot to add salt but apologised twice, which I really appreciated. Still, the rudeness from the other staff member completely ruined my first visit.

I felt disrespected and unwelcome, and I will not be coming back...

Honestly took 15 minutes to make TWO sandwiches. The food was good as always but when you have two staff serving you it shouldn’t take that long. They were talking like we weren’t there and taking their sweet time. Another thing that doesn’t look great is when they are saying “should we just close now” when it was 7:00pm and the shop was full of people. They also disappeared out the back for 5 minutes and just left us there wondering if it’s now become a self serve restaurant. Nothing against the establishment but god that was a...