HELL Pizza Royal Oak — Restaurant in Maungakiekie-Tāmaki

I was so disappointed today I placed a order online and the manager of the store called me and started screaming and saying they can't deliver to me there's apparently a note not to deliver to me I asked why and what for as I've always paid my order online ....he said we can't deliver I can't refund you straight away it take 3 days the owner also didn't answer his call so I asked if he can just pay to another store for us to get our meal he said no again he said you can come pick your meal if you want but we can't deliver I found this unfair as I didn't have my car he said I'll call the owner and see what we can do I said okay I'll wait so I waited then he calls back says oh we can deliver I don't know why there's a note on your file this whole time we waited I said you guys have always delivered so i was just surprised why they can't I mean even online it says in zone ....it was a waste of time the manager is unprofessional doesn't know much he said he just started working there that doesn't mean you scream and shout at customers have some manners 🙄 his from India i didnt like how he was screaming on the phone he was so loud the food we got was cold over cooked not even worth it I would like a replacement meal or a refund I was very unhappy with the attitude of the manager and the food he made for us it was made with hate 🤮 I can't wait to go see the owner regarding this order and the note on my file tbh I've never had issues with this store but today I felt disrespected after always paying for my food online it wasn't a good...

Well Well my wife and I visited this place again ordered the same pizza as last time with same remarks and this time the team got it right and gave us a delicious pizza yummy 😋 for the tummy with right portion of veggies, perfect crust, good amount of sauce at the base, excellent customer service 🙂 thanks a ton team Cheers 🍻🙂👍🏻

I ordered a veggie pizza and veggie pasta last night, they do taste good. Althouggghhhh, I specifically requested to put mushrooms only on half side of pizza. Althouuuggghhh, it was on the whole pizza it is ok mistake happens. Althouggghhh a vegetarian pizza loaded fully with mushrooms and spinach only is not what I ask for other vegetables were like not be seen where they on their way from farm 😅 🤷‍♂️. Sundries tomatoes, Kalam ata olives which was added and other veggies were hardly been given please don’t serve less portions of other good veggies that you have on the menu. We really expect to have fair portion of ingredients mentioned in the menu.

Pasta tasted good, although it was dry. We will still keep coming because we love the taste of the...

I wish I could have recorded how rude the manager was so you all could all hear... when my pizza was delivered it did not have a gluten-free sticker on the box which is a problem as I am coeliac. I rang them and they confirmed that was what I ordered and handed the phone to the manager. He didn't ask what the problem was he just said send me a photo... I replied you cannot tell if is gluten-free or not by a photo as we had another pizza that wasn't glute-free and it looked the same, he then hung up on me. I rang back and he answered using my name and said that he could tell and that someone had forgotten to put the sticker on it. He did not understand how sick this would make me. He did not apologise or offer to rectify the mistake. All he did was send me a voucher for wedges which have gluten on them. If you have an allergies or food requirements avoid this Hell Pizza. I am sure they have either changed ownership or staff and you cannot guarantee you will get what you order. AVOID...