McDonald's Hawera — Restaurant in North Island

I am a customer that comes here a bit too much i would say! The food recently has actually been really good! Hot chips and burgers been quite warm please please keep that up no one likes cold food!!. The waiting game is ridiculous I know how busy it can get and that is completely understand to take awhile but even when it's not busy you guys take 30min-1 hour or more. I reckon focus on the small orders first then large and also if I ordered a combo before someone else and they ordered a combo do do mine first it is rude or just do the numbers in order. I would hate to work at mcdonalds I do feel so so bad for those that work there also I could say something that could get yous in such big trouble!!! However I don't know if this person still works there and if they'll see this.

Update: if someone asks for EXTRA Sauce! Give them what's worth extra sauce especially on a big Mac we have to pay extra for that and you give us even less.

Chips: Fill the chips up to the Top! and more salt! Fking large is like a full small chip box🙄

Drive through:

Yk I've stopped going through drive through get 2 people to talk to both machines instead of one at a time me and my partner waited almost an hour just sitting in front of the machine waiting for yous to talk ohh but it's all good to talk to everyone on the left side of the...

Had the misfortune of visiting this establishment twice within the last 24 hours. Wont be giving them a 3rd chance. Although busy yesterday evening at 6pm the staff member at the exspresso counter was too interested chatting socially to a local aquaintance to be bothered taking my order. Then this morning at 7am the staff member at the expresso counter was busy cleaning up, looked at me 3 times (which I did acknowledge back but was still completely ignored), finished what she was doing and wandered off to the kitchen and came back a little later and eventually asked if I wanted anything. An insincere apology was made as she thought I was only there to read their newspaper. Yes I was only glancing at the paper while she finished cleaning she was doing. I think McDonald's Hawera need some visitations from a mystery shopper or two to sharpen up the service and experience that they advertise. Shame there are no...

So az a local it saddens me that it seems the state of this venue is slipping in manners not to mention ice cream. There has been not ice cream for WEEKS! No mixed frozen flavours just coke and raspberry so don't be craving for blueberry mango 😞 😆! We have been getting ice for the last 8months az my girl craves the stuff, always we say we're more than happy to pay for it. Today of cause that has changed the young lady got the cup of ice ready to pass it and the Acting manager the young man, took the up from the server and tipped it out, all the while I can see and hear all his words. Not once did he look at or say anything to me. And so I left the drive thru and walked in their! To which he replies it policie! Please you've been getting pissed for a while now don't think we don't know. You're a very...